Real-time high volume trading application support and disaster management, working with a global team.
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Henry Williams Hong Kong +852-9437-8037 / henry (at) henry.im PROFESSIONAL EXPERIENCE Morgan Stanley Inc., Hong Kong Head of Fixed Income Credit Application Support Group Asia (VP), May 2010 - Present • Manage a team which supports the high profile real-time Credit and Bond Trading system deployed globally, trading in volume in all major markets across the Asia Pacific region. • Work directly with business users and high-profile clients throughout Asia and Europe, and support a user base numbering 2,400 globally, with 500 in-region. Together, these users performed over 50,000 trading actions daily. • Run a back-end environment comprising a grid of over 3,000 primarily Red Hat servers, along with 100 Windows servers, supporting over 300 individual applications and 4 daily batches. • Maintain and deploy over 6,000 Autosys jobs using 8 instances, including tools to automatically reconfigure alerting based on predicted performance. • Provide critical incident management using a variety of 3rd party and in-house tools, including Falcon and iAlert. • Deployed automated eTrading with Bloomberg to the Credit desks across Asia, along with traders in New York. • Directed the launch of the platform to Korean and Australian trading desks. • Developed and implemented a unified communication strategy for developers, users, and operations staff globally, including the use of dedicated chat rooms, alert and announcements systems, follow-the-sun hotlines, and regional distribution lists. • Effectively moved level 1 batch support off-site to a third party vendor, increasing productivity. • Implemented Change Management and break-glass in conjunction with the development teams. • Developed plant management tools to automate and parallelize space management. • Created dynamic re-allocation tools to automatically move applications to under-utilized hosts, leading to significant reduction in cost. Barclays Capital Inc., Singapore and New York RTB Lead for Prime Brokerage Application Management in Asia (AVP), September 2008 – April 2010 • From scratch, built a team of eight analysts supporting a variety of different Prime Brokerage applications and platforms. • Supported European and Asian trading desk during their respective hours, six days per week. • Oversaw change management in Prime Services Asia, overseeing the process from conception to successful delivery. • Created full documentation of processes, and tactical solutions, using technologies such as Wiki and SharePoint to increase knowledge sharing among the global support group. • Issued detailed resolutions and global incident communication with users. • Assisted infrastructure teams including databases, networks, telecoms, storage, and middleware throughout the Firm in the process of resolving issues. • Resolved critical database failures, high trade volume scenarios and regular bespoke reporting. • Supported and developed four large-scale client reporting systems, delivering 25,000 reports. • Maintained a user base of approximately 500 regular users, with over 60,000 trades booked daily across two tier-one real-time trading platforms. • Extensive international travel, building support and meeting the business in the Asian offices. • Mentored global team members on critical processes, for them to better understand business flows. • Provided daily, overnight and weekend on-call support for trading platforms and batch processes. • Served as a business analyst between Asia users and the development teams across the world. Lehman Brothers Holdings Inc., New York and London Senior Application Manager (AVP), July 2004 – September 2008 • Led support and development for the non-$ Fixed Income Repo trading platform used globally. • Supported and developed for the high-availability Global Equity Stock Loan trading system. • Set up Canadian Repo trading operation in the Americas, including required data reporting. • Extensive use of query management Autosys, Remedy and bespoke incident escalation tools. • Supervised platform agnostic systems management through HP Open View and other mechanisms. • Market data experience, drawing in data from clients, Bloomberg and other sources. • Application release management, ensuring the production environment is protected. • Worked with external clients on a daily basis to receive and deliver data feeds. • Extensive use of mainframe settlements systems, including ITS and Global 1. • Managed project team members in the Mumbai, India development office. • Maintained a user base of over 200 active users with over 10,000 trades booked daily. • Developed VB for GUIs used extensively for trade entry, positional reporting and risk analytics. • Provided on-call support on a 24/7 basis. • Administered and organised the release of the complete platform, implementing Best Practise. Lehman Brothers U.K. Holdings Ltd., London Technology Development Program, June 2002 – September 2003 • Provided MIS for Fixed Income Repo traders, including a number of bespoke analytical tools. • Developed a VBA bond searcher and portfolio valuation tool used by the sales team. • Developed a Java and VB portfolios capture system, working directly with external client data. • Developed the JSP/Java portfolios browser and corporate data capture tool. EDUCATION University of Exeter, Exeter, England Bachelor of Science in Computer Science, September 2000 - May 2004 • Magna Cum Laude / First Class with honours • Year out in industry • Relevant Coursework: Mathematics, Databases and Software Engineering TECHNICAL SKILLS & TRAINING Databases, extensive Sybase experience, along with DB2, and SQL Server Software, Microsoft Office, Autosys, Remedy, HPSC Infrastructure, detailed knowledge; Unix, Windows, Active Directory and Exchange, Cisco Networking Development, Scripting, Java, Perl, VB, and VBA Remote Working, Citrix, RPD, VPN, SecurID, SSL and VoIP. Hardware, hands-on problem solving, construction, design and planning Creative, Photoshop, Final Cut Pro, Powerpoint and InDesign Training, ITIL Practitioner certified in 2009 RESPONSIBILITY AND LEADERSHIP Head of Creative Services Singapore IT Career Fair 2009, Barclays Capital Inc July 2009 – October 2009 Campaigns Officer, Radio DJ, Student Representative University of Exeter Students’ Guild September 2000 – May 2004 Staff Interviewer Lehman Brothers Inc., Barclays Capital Inc. and Morgan Stanley Inc. September 2004 – Present Chairman Youth Consultative Group, Lichfield January 1997 – September 2000 REFERENCES Available on request