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The Secret Sauce of Successful Teams

by sven-peters

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  • THE SECRET SAUCE OF SOFTWARE TEAMS 100% AWESOME TEAMS @svenpet SUCCESSFUL
  • SUCCESSFUL PEOPLE
  • Fast
  • Best Ideas Fast
  • Problem Solver Fast Best Ideas
  • Elegant Fast Best Ideas Problem Solver
  • Technologies Fast Best Ideas Problem Solver Elegant
  • Fast Rock Star Best Ideas Problem Solver Elegant Technologies
  • Fast The 10x Programmer Best Ideas Problem Solver Elegant Technologies
  • DOES THAT ATTRACT ?
  • DOES THAT ATTRACT ?
  • A PLACE THAT EMPOWERS HIGH PERFORMANCE TEAMS
  • SVEN PETERS KICK-ASS DEVELOPER MOTIVATOR ATLASSIAN @svenpet
  • WHAT MAKES THE DIFFERENCE?
  • TEAM A TEAM B WHAT MAKES A TEAM HIGH PERFORMANCE?
  • TEAM A TEAM B ? !! WHAT MAKES A TEAM HIGH PERFORMANCE?
  • *%? TEAM A TEAM B ? !! !%! !%* $? ?!*# WHAT MAKES A TEAM HIGH PERFORMANCE?
  • SPEAK LISTEN WHAT MAKES A TEAM HIGH PERFORMANCE?
  • PSYCHOLOGICAL SAFTY
  • PSYCHOLOGICAL SAFTY STRUCTURE
  • PSYCHOLOGICAL SAFTY STRUCTURE MINDSET
  • PSYCHOLOGICAL SAFTY STRUCTURE MINDSET SUPPORT
  • PSYCHOLOGICAL SAFTY STRUCTURE MINDSET SUPPORT DIRECTION
  • STRONG STRUCTURE SHARED MINDSET SUPPORTIVE CONTEXT COMPELLING DIRECTION
  • COMPELLING DIRECTION HOW TO GIVE GREAT TEAMS GUIDANCE
  • INCREASE REVENUE LOWER COSTS LESS DOWNTIME PROJECT X HAS TO BE FINISHED REFACTOR TO MICROSERVICES AUTOMATIC DEPLOYMENTS PROJECT Y IS THE MOST IMPORTANT ONE
  • NORTH STAR
  • VISION 2 YEAR PLAN
  • VISION 2 YEAR PLAN WHAT’S IMPORTANT? THEMES
  • VISION 2 YEAR PLAN WHAT’S IMPORTANT? THEMES FOCUS AREAS HOW DO WE GET THERE?
  • VISION 2 YEAR PLAN WHAT’S IMPORTANT? THEMES FOCUS AREAS MEASURE HOW SUCESS LOOKS LIKE HOW DO WE GET THERE?
  • VISION THEMES FOCUS MEASURE VT…WHAT?
  • FEATURES QUALITY VS
  • THAT SOUNDS VERY FLUFFY SHOW US THE REAL WORLD
  • OKROBJECTIVE KEY RESULTS
  • OBJECTIVE KEY RESULT BUILD MOBILE APP 1000 DAILY USER SCORE 700 DAILY USER 0.7
  • STRETCH QUARTERLY LESS IS MORE OKR
  • MAKE GOALS TRANSPARENT FOR EVERYONE
  • THINGS MAY LOOK GOOD ON PAPER…
  • CREATIVITY INC.
  • PRODUCT BRAIN TRUST EXPERIENCE FRESHALIGN FEATURING LEADERS AND OUR FOUNDERS
  • PRODUCT BRAIN TRUST FEATURING LEADERS AND OUR FOUNDERS JUST DIRECTION - YOU OWN THE DECISIONS
  • VS YOUR IDEAS THE REAL WORLD
  • DON’T #%@& THE CUSTOMER
  • 1 2 3 4 5 6 7 8 9 100 DETRACTORS PASSIVES PROMOTERS % Promoters - % Detractors Net Promoter Score (NPS) NPS
  • LISTEN TO CUSTOMER FEEDBACK NPS FEEDBACK SUPPORT SOCIAL MEDIA INTERVIEWS
  • NPS FEEDBACK RELIABILITY USABILITY FUNCTIONALITY R U F
  • 40,000 PIECES OF FEEDBACK
  • Usability - 63% Reliability - 31% Functionality - 6% RUF’ING IT! Bugs - 3% Editing - 6% Performance - 28% Navigation - 9% Complexity - 22% Content- 32%
  • TELL EVERYONE WHAT BUGS THE CUSTOMER
  • WEEKLY EMAIL ARE WE IMPROVING? TO EVERY ATLASSIAN
  • WEEKLY EMAIL TO EVERY ATLASSIAN EACH ATLASSIAN GETS DIFFERENT FEEDBACK
  • COMPELLING DIRECTIONGIVE YOUR TEAM A NORTH STAR FOLLOW GOALS SANITY CHECKS UNDERSTAND FEEDBACK
  • STRONG STRUCTURE HOW TO ASSEMBLE A GREAT TEAM
  • DESIGN PROGRAMMING TESTING PRODUCT OPERATIONS
  • TONE DIRECTORCAMERA ACTORS LIGHT
  • CROSS FUNCTIONAL TEAMS
  • CROSS FUNCTIONAL TEAMS
  • CROSS FUNCTIONAL TEAMS
  • CROSS FUNCTIONAL TEAMS INFORMATION FLOWS FASTER DECISIONS DIVERSITY OF THOUGHT UNDERSTANDING
  • CROSS FUNCTIONAL TEAMS
  • CROSS FUNCTIONAL TEAMS
  • CROSS CULTURAL TEAMS
  • DIFFERENT BACKGROUNDS DIVERSITY OF THOUGHT CREATIVE /STRONGER SOLUTIONS
  • MAKE YOUR TEAM A SAFE PLACE SPEAK LISTEN RESPECT
  • f%$*ed
  • RITUALS AND REFRESHMENTS
  • FIKA
  • CONFERNCE VIDEO FRIDAYS
  • GSD* DAYS *GETTING SH%T DONE
  • INNOVATION WEEK
  • A TEAM IS MADE OUT OF INDIVIDUALS HIGH FIVE
  • SAY “GREAT JOB” GIVE KUDOS
  • SAY “GREAT JOB” GIVE KUDOS
  • OFFICE CLAPPING
  • GRAD/JNR DEVELOPER DEVELOPER SENIOR DEVELOPER DEVELOPER MANAGER DEVELOPER TEAM LEAD HEAD OF DEVELOPER - GROUP HEAD OF DEVELOPMENT PEOPLE LEADERSHIP
  • GRAD/JNR DEVELOPER DEVELOPER SENIOR DEVELOPER DEVELOPER MANAGER DEVELOPER TEAM LEAD HEAD OF DEVELOPER - GROUP HEAD OF DEVELOPMENT PEOPLE LEADERSHIP LEAD DEVELOPER TECHNICAL LEAD
  • SUPPORTIVE CONTEXT HOW TO HELP GREAT TEAMS TO GET SH*T DONE
  • DECISIONS
  • DECISIONS INFORMATION
  • DECISIONS INFORMATION 1:1s
  • DECISIONS INFORMATION 1:1sEMAILS
  • DECISIONS INFORMATION 1:1sEMAILS DOCUMENTS
  • DECISIONS INFORMATION 1:1sEMAILS DOCUMENTS MEETINGS
  • DECISIONS INFORMATION 1:1sEMAILS DOCUMENTS MEETINGS RANDOM DISCUSSION
  • DECISIONS INFORMATION 1:1sEMAILS DOCUMENTS MEETINGS RANDOM DISCUSSION WORD OF MOUTH
  • DECISIONS INFORMATION 1:1sEMAILS DOCUMENTS MEETINGS RANDOM DISCUSSION WORD OF MOUTH EXCEL SHEETS
  • DECISIONS INFORMATION 1:1sEMAILS DOCUMENTS MEETINGS RANDOM DISCUSSION WORD OF MOUTH EXCEL SHEETS INTRANET
  • INTRANET
  • YOUR TEAM SPACE COMPANY INFORMATION PERSONAL PAGES
  • OTHER TEAM GOALS DECISIONS OTHER PROJECTS STRATEGIES
  • OPEN BY DEFAULT
  • WRITE DOWN YOUR DECISIONS
  • PROVIDE DATA AND CONTEXT
  • ANSWER QUESTIONS
  • ALLOW CORRECTIONS
  • OR IT DIDN’T HAPPEN SHAR E IT
  • OR IT DIDN’T HAPPEN EAC I T
  • OPEN COMPANY, NO BULLSHIT
  • Passionate discussion
  • STOP ENDLESS DISCUSSIONS TAKE IT OFFLINE
  • PLAY, AS A TEAM
  • INFORMATION EASY ACCESS HELP
  • WANT TO OPEN SOURCE?
  • SSH ACCESS?
  • NEED A BIKE? WHILE YOU’RE IN AMSTERDAM
  • MAKE SERVICE DISCOVERABLE
  • WAITING FOR OTHERS?
  • DO IT YOURSELF
  • LEGAL CONTRACT REVIEW? DO IT YOURSELF
  • NEED DESIGN TO CHANGE THE UI? DO IT YOURSELF
  • design.atlassian.com
  • NEED QA FOR TESTING YOUR SOFTWARE? DO IT YOURSELF
  • TEST AUTOMATION DEVELOPER
  • TEST AUTOMATION MANUAL TESTING DEVELOPER QA ENGINEER FAIL FIX
  • TEST AUTOMATION MANUAL TESTING DEVELOPER QA ENGINEER FAIL TELL FIX
  • FAIL
  • DEVELOPER CODE TEST +
  • QA KICK OFF DEVELOPER DEVELOPER + QA CODE TEST +
  • QA KICK OFF DEMO DEVELOPER DEVELOPER + QA DEVELOPER + QA CODE TEST +
  • NEED A USER TEST FOR YOUR NEW FEATURE? DO IT YOURSELF
  • BUILD A PROTOTYPE RENT THE TEST LAB
  • MICROPHONE COMPUTER CAMERA USER VIDEO & LIVESTREAM
  • DO IT YOURSELFASKING F R HELP MAKE EASY
  • HOW DO YOU KNOW ALL THIS STUFF? LONG TERM EMPLOYEE 25 YEARS
  • GIVE NEW EMPLOYEES A BOOST
  • FIRST WEEKS BOOTCAMP LOADING…. LESSONS BY EMPLOYEES
  • NEW WORKPLACE NEW TEAM MEMBERS NEW ACRONYMS NEW WORK STYLE NEW PROCESSES + SHOWING YOU’RE GOOD
  • SET CLEAR EXPECTATIONS FOR NEW TEAM MEMBERS 90 DAY PLAN
  • PAIR PROGRAMMING / CODE REVIEWS
  • FRIDAY FAMILY BREAKFAST MOST EMBARRASSING STORY SECRET TATTOO A HIDDEN TALENT
  • SHARED MINDSET HOW TO GET THE TEAM THINKING IN THE SAME DIRECTION
  • BUILDING TEAM KNOWLEDGE BUG FIX
  • BUILDING TEAM KNOWLEDGE BUG FIX
  • BUILDING TEAM KNOWLEDGE BUG FIX
  • BUILDING TEAM KNOWLEDGE BUG FIX ROTATION
  • BUILDING TEAM KNOWLEDGE FEATURE X FEATURE Y
  • DEVELOPING FEATURES IS A PROCESS LOTS OF SMALL DECISIONS GET A BUDDY
  • BUILDING TEAM KNOWLEDGE FEATURE X FEATURE Y BUDDY BUDDY
  • BUILDING TEAM KNOWLEDGE FEATURE BUDDY
  • CANARY SESSIONS TESTING IDEAS WITH THE TEAM
  • AGILE SLAM LIKE A BROWN BAG, BUT ON TEAM PROCESS
  • BUILDING TEAM KNOWLEDGE TEAM DISCUSSIONS
  • SHARE DESIGN IDEAS
  • …AND COLLECT FEEDBACK
  • DOING THINGS RIGHT BUILD PROCESSES
  • DOING THE RIGHT THINGS BUILD ADAPTABILITY ? !
  • TEAM YOUR WAY
  • BUILD IMPROVE ENVISION SOME GUIDANCE TEAM YOUR WAY
  • THE PL AYBOO K ENVIS ION IT MAKE IT IMPRO VE IT 40+ PL AYS TO GUIDE PROJE CT TEA MS
  • OVERVIEW
  • CONCEPT TESTINGENVISION IT PAPER PROTOTYPE USER STICKER
  • CONCEPT TESTING
  • PROJECT POSTERMAKE IT SHARED UNDERSTANDING
  • BRAINSTORMING - 5 WHYS THE PLAYS
  • ….AND MUCH MORE THE PLAYS THE PL AYBOO K ENVIS ION IT MAKE IT IMPRO VE IT 40+ PL AYS TO GUIDE PROJE CT TEA MS
  • SHARED MINDSET SUPPORTIVE CONTEXT COMPELLING DIRECTION STRONG STRUCTURE
  • HOW AWESOME IS YOUR TEAM?
  • HOW AWESOME IS YOUR TEAM? CAN YOU MEASURE IT? HEALTHY
  • 8 CHECK POINTS FOR BETTER TEAM HEALTH 1 FULL TIME OWNER BALANCED TEAM SHARED UNDERSTANDING VALUE AND METRICS END-TO-END DEMO README DEPENDENCIES VELOCITY
  • Full-time owner Balanced team Shared Value and metrics End-to-end demo Readme Dependencies Velocity CHECKPOINTS 1 2 3 4 5 TRACKING HEALTH… MEASURING AT CHECKPOINTS
  • www.atlassian.com/healthmonitor HEALTH MONITOR IMPR OVE YOUR TEAM
  • SO HEALTH SHOWS WHAT NOW? IMPR OVE YOUR TEAM
  • IMPR OVE YOUR TEAM THINK & ACT LIKE A FOUNDER EMPOWER TEAMS TO
  • IMPR OVE YOUR TEAM BE THE CHANGE YOU SEEK
  • IMPR OVE YOUR TEAM THE A-TEAM THE MINION TEAM THE MUPPET TEAM
  • IMPR OVE YOUR TEAM THE A-TEAM THE MINION TEAM THE MUPPET TEAM DECIDE IN YOUR ENVIRONMENT
  • SINGLE CORE = PHYSICAL LIMITS
  • MULTI CORE = COMMUNICATION REQUIRED
  • TEAM UP! TO BE AWESOME
  • TEAM UP! TO BE AWESOME THANKS @svenpet
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