1 Gerry McGovern- From intranet to network - Intranet Now

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Gerry McGovern of Customer Carewords talks digital bridge-building at Intranet Now, the first and only independent intranet conference in the UK.

Transcript

  • 1. From intranet to net-work: therise of the digital bridge builderGerry McGovernIntranet Now, September 2, 2014@gerrymcgoverngerry@customercarewords.comwww.customercarewords.com

2. The Story of aIntranetOnce upon a time 3. with noble objectives:Inform our employees about stuff wewant them to know aboutTell them about what a wonderfulorganization we are and how luckythey are to work for usGive them a place to dump their stuffother than a local file server 4. The objectives quickly becomePublishlots of cool news &stuff 5. 10Tetra Pak Technical Service / Public Information05-07-07/Mats G JohanssonIts about Publisher 10 minVisitor 60 minVisitor 60 minVisitor 60 minVisitor 60 min Visitor 60 min300 6. Publisher 60 minVisitor 10 minVisitor 10 minVisitor 10 minVisitor 10 minVisitor 10 min6050Tetra Pak Technical Service / Public Information05-07-07/Mats G JohanssonIts about 7. Book a meeting room, catering Career planning / development Claim Expenses Communication from seniormanagement Competitor research Customer feedback, satisfactionsurveys Check product or service availability(pipeline, launches, lead time) 8. 50,000 employeesvoted 55 Organisations UK, Sweden, Norway,Denmark, Belgium,Holland, US, Canada 9. Where we are now 10. Where we need to be 11. SystemsToolsDepartmentsPolicies 12. Policies and guidelines need to beavailable at the TASKWhat theprocedure forauthorising travelby taxis?I need toBook aTaxiOh..I might need tocheck how toauthorise that 13. T1T1T1 14. CFO Research, 2014 15. Before we unify search we must solve this problem:Intranet contentdoesnt want to getfoundCopyright Gerry McGovern: www.gerrymcgovern.com 18 16. @gerrymcgovern

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