Creating Engaging Customer Communities

  • Published on
    09-Apr-2017

  • View
    566

  • Download
    4

Transcript

Create engaged customer communities. Collect real-time customer insights. Improve your business. QuestionPro Communities in 5 Steps 1. RECRUIT your customers2. ENGAGE your customers in surveys, discussions, polls, and events3. COLLECT INSIGHTS from target groups4. REWARD your customers for their participation5. IMPACT your customers experience and your business positively QP Communities PlatformRECRUITRefer a Friend & Referral TrackingQualifying SurveyAffiliate ProgramWeb & Mobile PortalEmail, CRM & Social MediaENGAGEBlogReal-time SurveysDiscussionsSocial MediaGamificationCOLLECT INSIGHTSUsability TestingPollsSurveysIdeas CollaborationLive DiscussionsStore CreditBadgesREWARDAutomationFinancialDonationsPointsIMPACTCustomer ExperienceSalesProductsBrand AwarenessAnalytics Reports Understand your target customers needs and expectations Keep your customers engaged Improve customers experience and products Identify market demands and stay updated with market trendsCustomer Recruitment SolutionsRecruit regular and loyal customers to generate segmented communities that will help you: Customer Engagement Tools Recruitment (email, CRM and Social Media) Referrals and Referrals Tracking Surveys and Polls Discussions, Live Chats and Forums Ideas Collaboration Access your reports and analyze the results from your surveys and polls on your web page Easily measure your Communities Health on your Dashboard Customize the data filters to match your business needsCollect Customer Insights Reward your community members and keep them engaged by offering incentives that best fit your business modelChoose from a variety of rewards optionsReward Your CustomersInteractive PointsGamified BadgesFinancial and Personalized RewardsCharity DonationsImpact your Business Increase sales through improved products Build Customer Trust Enhance Customer Experience Generate Brand Loyalty and Engagment Send surveys or use our qualitative modules like topics and live discussions to get real customer insights:ImpactPLATFORM FEATURESMobile Devices OptimizationMobile Enabled PanelCustomized Communities Page ThemeCustomized Members ProfileOnline Portal and DashboardModerator Discussions DashboardMembers Discussion BoardMembers Ideas Collaboration BoardMultilingual Capabilities5 Reasons to Choose QuestionProCommunities Insight PlatformWe offer built-in communication system, reminders, sampling, engagement tools, dashboard and analytics all in one place. Centralized PlatformSeamless TransitionWe can help you integrate existing panel members, surveys and data into our platform.Get members and responses from every dimension with an online and mobile enabled panel platform experience.Cross CompatibilityOur team has many combined years of industry experience with custom branding, survey programming and data filtering.Experts at Your FingertipsOur built-in features can make your community go viral and an overall more enjoyable user experience for your respondents.Higher Response RatesQuestionPro Communities Platform Users I constantly recommend QuestionPro Communities to all of my clients, because I believe it is the most tightly cohesive community solution in the market. Romi Mahajan, Microsoft[...]Communities are an ideal solution for companies whose customers cant engaged in social media. If you can manage an online survey you can manage a community. It's as easy as clicking through a few profile selections, sending an email and that's it.Emily Whitehouse, Potbelly Sandwich WorksQuestionPro.com/communities