Effective communication skills for information professionals

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    23-Jan-2018

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  1. 1. Effective Communication Skills for Information Professionals Prepared By: Divya Vyas Project Assistant INFLIBNET Centre Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  2. 2. Communication Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  3. 3. Communication Communication is sending and receiving information between two or more people. Express or exchange information or to express your ideas, thoughts, feelings, etc. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  4. 4. Communication Activity of conveying Information through the exchange of Thoughts/Feelings/Expression Messages Information By Speech, Expression, Gesture, Signals, Writing, or Attitude Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  5. 5. Simple Definition of Communication Communication is Sharing of information. The message moves from source to destination. Communication is about sharing of ideas, information, knowledge and opinions while interacting with another person Giving and receiving of messages To communicate ones ideas, thoughts or feelings to another person. Communication occurs whenever information is passed from one place to another. The process of transmitting means between two individuals. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  6. 6. Definition of Communication Communication is transfer of information from one person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver. G.G. Brown. Communication is the intercourse by words, letters or messages Fred G. Meyer. Communication is the verbal interchange of thought or idea Hoben, 1954. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  7. 7. Why Communication? To transmit Ideas/Thoughts/Concepts To achieve Goals Communication helps to spread knowledge and information among people. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  8. 8. Why Communication in Organization? Communication promotes motivation/ to improve their performance Communication also helps in socializing Good working relationship between you and your staff, which can in turn improve morale and efficiency. Communication improve teamwork, decision making, and problem solving. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  9. 9. The 7Cs very important for effective communication Elements Correctness Clarity Conciseness CompletenessConsideration Concreteness Courtesy Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  10. 10. Communicate Better with The 5 Ws and an H 5 Ws What Why Where When Who 1 H How Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  11. 11. Good Communication Good Communication Listen Think before speak Speak to be understand Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  12. 12. Elements of Communication Communication is the process of Sending and Receiving Information among person/Group Sender Message Medium Receiver Feedback Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  13. 13. Library Communication Library Communication Staff Communication Vendor Meeting User Communication Student Professor Research Scholar Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  14. 14. Librarian Communication Skills Friendly nature Accurate and energetic Cultivate eagerness Able to work on their own Acceptable personality Farther helpful when dealing with users Able to remain mild and polite under stress Self-motivated In case that desired able to ask for help Involve in team work. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  15. 15. Library Communication Librarian Staff Publisher/Vendor Users/Researcher Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  16. 16. Communication types Communication types Verbal Oral/Spoken words Non Verbal Body Language Expressions: Facial, Gestures, Signs Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  17. 17. Communication Medium Language Style Semantics Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  18. 18. Communication Medium 1. Physical media Meetings, Word of mouth or Viral communication or Video conferences 2. Mechanical media E-mail Newsletters /Weekly letters Social media Personal letters Intranet Magazines or papers Sms Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  19. 19. Communication Medium Communication Medium Physical media Meetings Word of mouth or Viral communication Video conferences Mechanical media E-mail Newsletters /Weekly letters Social media Intranet Intranet Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  20. 20. Services Electronic resources support services Selective Dissemination of Information (SDI) Newsletters Social Networks Media Sharing Services Blogs Web Portal Library services Circulation Desk Inter-Library Loans (ILL) Reference Service User Training Workshops Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
  21. 21. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in