Stakeholder Engagement in Emerging Markets: Executive Education Programme June 17-18 2014, London

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An executive education programme focusing on how leading companies can and do engage stakeholders in emerging or frontier markets. This two day course covers the business case, strategy, tools, performance, engagement and outcomes


How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on How to effectively engage stakeholders in frontier markets An exclusive two-day executive training workshop, certified by the CSR Training Institute June 17-18 2014, Central London Organised and run by Innovation Forum and the CSR Training Institute, Training workshop leaders: Tobias Webb and Professor Wayne Dunn Where real world practical experience meets academic rigour Overview An unhappy stakeholder with a cell phone and internet connection can turn a problem into a crisis that can threaten the very survival of your company Twenty executives will spend two intense days learning from and with global experts on how to effectively engage stakeholders in emerging markets. This course is a practical blend of lectures, case studies, discussions, dilemma-solving group work and individual reflection. The two-day programme combines real-world tools and strategies with strategic insights and down-to-earth approaches. These will equip executives to engage and work better with stakeholders especially in lean or frontier markets. Objectives & Learning Outcomes The programme objective is to provide participants with insights, understanding, tools, techniques, strategies and networks that will help them and their companies to be more effective at engaging and working with stakeholders in what used to be known as emerging markets now frontier markets. How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on About the Course Leaders Tobias Webb Toby has spent the last 15 years analysing how leading companies, and laggards, are responding to the changing role of business in society. Hes organised or overseen more than 150 business conferences, training workshops and meetings on business strategy since 1999. As founder of Ethical Corporation since 2001 Toby has interviewed hundreds of leading managers and CEOs, worked with NGOs and for the last five years taught Applied Corporate Responsibility at Birkbeck, University of London, where he develops and leads executive education programmes. As a consultant, advisor and trainer hes worked in-depth with some of the worlds largest companies and frequently visits lean and frontier markets to host training and work with large companies. In 2014 he founded Innovation Forum and having advised the UK Prime Minister on responsible business from 2006-9 now advises the Government of Ghana on the development and implementation of their national CSR framework. Wayne Dunn Wayne brings a unique blend of practical experience and academic rigour to the program. A Professor of Practice in CSR at McGill University, Founder and Executive Director of the CSR Training Institute and a globally recognized practitioner with over 20 years of award winning, practical stakeholder and sustainability project experience advising companies, governments, communities and international organizations in the space where business meets society. Someone who has been there, working with Indigenous Peoples in the Americas, helping the African mining industry address HIV/AIDS, building stakeholder partnerships across industries, geographies and sectors. Recently he developed an Executive Program on CSR for McGill University and led deliveries of the program in North America and Africa. Current projects include advising the government Ghana on the development and implementation of a national CSR framework, advising an Amazonian Indigenous community on relationships with the petroleum industry as well as other strategic and advisory services worldwide. Sean Ansett Sean is the former Interim Executive Director of the Bangladesh Safety Accord, former Corporate Responsibility Director at Burberry and at Gap Inc. Sean is currently Chief Sustainability Office at Fairphone. In his session Sean will deconstruct Gap Inc.'s stakeholder strategy that he developed, including insights into innovating strategy and process at the global retailer and unpacking issues such as influencing leadership and drivers, dilemmas and opportunities in partnerships and cutting edge transparency and engagement. How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on Ignacio Gavilan Ignacio Gavilan has considerable experience in sustainable supply chains, stakeholder engagement & government relations in international markets. He is currently providing strategic advice and developing consultancy projects for M&As in renewable energy, sustainable agriculture, marine services and extractive (mining, oil&gas) companies in fast developing markets. Most recently he managed the reputational impacts for mining operations (environmental/social) of Anglo American in Venezuela, Colombia and Brazil under political regime changes, risks of asset nationalisation, NGO/civil society campaigns. Ignacio developed the Global Sustainability Strategy for BP Biofuels with an emphasis on management systems and standards development for different feedstocks. Implementation of inclusive business models that enabled development among the communities where biofuels are produced. He also has eight years of supply chain management experience with the McDonalds Corporation and Intertek, an international consulting firm. Dr Peter Davis Dr Peter Davis works with companies and governments to help them understand and manage complex societal, political and ethical challenges. Between 2006-2009, Dr Davis co-chaired David Camerons Working Group on Responsible Business Practice. He has worked extensively with the Government of Sweden on engaging the corporate sector in overseas development policy, and is now working with them on the role of the private sector in conflict. He is also working as political economy advisor to the British Department of International Development on a business environment reform project in Nigeria. His book, Corporations, Global Governance and Post-Conflict Reconstruction was published by Routledge in 2012. He is also a member of visiting faculty of Henley Business School. Agenda June 17-18 2014 June 17 Agenda 9:00am Introductions & overview 9.30 10.30 Session One The Business Case & Engagement Trends In this first session, Tobias Webb will offer an overview of todays global business case for stakeholder engagement beyond just compliance. Using case studies, this first, scene-setting presentation will look at some of the current and emerging trends in stakeholder engagement and best practice in two way communications for companies 10:45 12:15 Session Two - Tools, Frameworks and Strategic Approaches In this second session Wayne Dunn will delve into the latest practical tools being used by leading executives and companies to navigate the complex landscape of stakeholder engagement. This session will How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on cover: Pre-engagement due-diligence Stakeholder mapping Stakeholder engagement planning Social entry strategy/approach Managing expectations Capacity building Partnerships Training your bosses 12:15 1:15 Networking Lunch 1:15 2:30 Session Three Case Study - How the best companies engage stakeholders in emerging markets In this session, with some guest speakers and practitioners taking part, well look at some quick case studies of how lean and frontier market stakeholder engagement is best done on the ground, and consider some of the mistakes executives should avoid 2:45 4:00 Session Four Group work: Tackling real life case studies of stakeholder management One worked, one didnt. Well compare and contrast social license success and failure. Our case will cover the same company and the same country, and analyse different outcomes from different approaches to engagement 4;15 6:00 Session Five Reporting back, group critiques and summary of learning outcomes and tips 6:30 9:00 Networking reception and dinner with a special guest speaker June 18 Agenda 9:30 10:00 Breakfast and networking 10.00 11.00 Session Six Managing from the stakeholder perspective: Groups will be asked to look at a management dilemma from the perspective of different stakeholder groups In this role playing session. executives will be placed in groups representing key stakeholders and given a scenario to react to. Each will then respond as stakeholders might to a situation which a company must manage. Groups will include communities, NGOs, the media and government institutions. 11:15 12:30 Session Seven - Reporting back from group work and critiquing approaches 12;30 Lunch and networking How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on 2:00pm 2:00 3:30 Session Eight Creating personal action and development plans In this short sharp session, each individual executive participant will be asked to take twenty minutes to reflect on what they have learned, draw up some key lessons and formulate these into a personal or team action plan to take back to the office and put into place over a month, six month and one year period. Summaries will be presented. 3:45-4:30 Certificate Ceremony 4:30 6:00 Individual sessions personal action plans, conclusion of training Costs and Logistics How Much The course is excellent value: Just 1195+VAT for two full days, plus an individual consultation with our course leaders. If you register before April 30 the cost will be reduced to 995+VAT What you get for it Two full days of executive education training, breakfast, refreshments, lunches and dinner on June 17th. Participants will also get an electronic intelligence pack made up of key reading before the event, which will be invaluable afterwards. Course leaders will be available for post-program support and follow-up through Dec 2014. Where it is being held Central London. Accommodation Options Weve selected a number of local hotels for your consideration. You will be advised of these options after registration. How to Register or any questions Call Oliver Bamford on +44 (0) 203 0961518 or email him on What our customers say about us: How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on How to Register or any questions: Call Oliver Bamford on +44 (0) 203 0961518 or email him on Great programme, great faculty, excellent facilitation! Dr. Toni Aubynn, CEO, Ghana Chamber of Mines Great program! Great international faculty - great global examples in theory and practice - great and diverse participants Shola Safo-Duodu, Head of Corporate Affairs, Barclays Bank (Ghana) The program was just what we needed. It provided my team and I with great insights and networks that are helping us throughout the organization and operation and create more value for our shareholders and our communities. I highly recommend the program. Beryl Amegah, Ghana National Gas Company The program enhanced the CSR knowledge and strategic skills of our Kosmos Energy Ghana team, and offered the participants a platform for networking with professionals from other organisations across Africa and Ghana. Reg Manhas, Sr VP Kosmos Energy As someone new to CR, this course demonstrated the strategic importance of corporate responsibilitystrong case studies and insights into current trends and practices in corporate responsibility around the world. Heather Agnew, Manager, Corporate Citizenship, Bank of Canada "This course is already helping me to do my job more effectively. Great case studies and insights into current trends and practices. Rachele Dino, Corporate responsibility executive, Swarovski Toby is a true expert - connected, creative and challenging. Highly recommended. Alex Cole, Director of Corporate Affairs, Sainsbury's PLC Ongoing support for your development As part of your participation in the two day course, were offering you a six month follow up option with Wayne and Tobias via phone, email or even face to face to help you achieve your goals and become a more effective manager. When you register well provide more details. For more details contact Oliver Bamford on +44 (0) 203 0961518 or email him on


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