How Deep Is Your Accessibility Empathy SXSW Workshop 2017

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2017 SXSW Workshop Yvonne So, Samantha Rembo#AccessEmpathyHow Deep is Your Accessibility Empathy?Quick Introductions#AccessEmpathy 2Who we areYvonne Principal UX Designer, Intuit Mobile Product Lead & Strategist Accessibility Advocate Background at University of Texas Accessibility Institute#AccessEmpathy 3Samantha Head of Design and Research Studios, Intuit Global Co-Leader, Special Needs & Abilities Employee Network President, Board of Directors, Adaptive Sports and Recreations Association, San DiegoWhat and Why#AccessEmpathy 4What is accessibility?Accessibility...the degree to which a product, service, or environment is available to as many people as possible.#AccessEmpathy 5What is a disability?Disability...physical or mental impairment that substantially limits one or more major life activity. #AccessEmpathy 6 Vision Movement Thinking Remembering Learning Communicating Hearing Mental Health Social Relationships Types of disabilitiesWhy should I care?15% of the worlds population (approximately one billion people) experience some form of disability, and each of us will likely encounter some form of disability in our lives. #AccessEmpathy 7There are also many legal rules and regulations#AccessEmpathy 81990: Americans with Disabilities Act (ADA) 1998: Section 508 1999: WCAG 1.0 2008: WCAG 2.0 2010: 21st Century Communications and Video Accessibility Act (CCVA)Quick statistics on vision alone1.3 million Americans have legal blindnessMore than 3 million Americans have low visionOne in six Americans (17%, 16.5 million), 45 years and older, have some form of vision impairment even when wearing glasses or contact lenses Vision impairment increases with age (21%, age 65 and older) #AccessEmpathy 9ColorblindnessColorblindness affects approximately 8% of males and 0.5% of females.#AccessEmpathy 10How can we keep accessibility in mind when making decisions about the things we build for the public? Empathy is keyUnderstanding disabilities, practicing accessibility, and designing inclusively begins with getting deeply rooted in customer empathy.#AccessEmpathy 12Empathy vs. Sympathy#AccessEmpathy 13https://www.youtube.com/watch?v=1Evwgu369JwEmpathy the ability to understand and share the feelings of another.Empathy Exercises#AccessEmpathy 14Auditory#AccessEmpathy 15With the noise canceling headphones (or with cotton balls in ears), try: Listening to what your neighbor is saying Watching a video on your Facebook feed Lip reading what we are sayingMobility#AccessEmpathy 16Using the limiting gloves, try: Opening and closing the Ziploc bag Taking a picture with your phone Writing your name or drawing something on a piece of paperVision#AccessEmpathy 17With a pair of simulator goggles, try: Reading this slide Reading Hamlet Finding Waldo Reading the signs in this room Shaking your neighbors hand#AccessEmpathy 18Choose your own empathy experience#AccessEmpathy 19Wearing a pair of blindfolds, limiting gloves, or cotton balls or all of them together, try: Making a phone call or sending a text Taking a selfie Draw your journey from home to SXSW in the flipbooks providedTable discussions#AccessEmpathy 20What was your experience like? How did you feel? What were some of the challenges you faced? How has your perspective changed?What might you do differently moving forward? Examine life scenarios#AccessEmpathy 21How would you: Travel to your next destination? Order your meal at a caf or restaurant or food truck? Shop for groceries? Use the restroom? Read a book? Write a letter? Interactions with Interfaces#AccessEmpathy 22Security Verification#AccessEmpathy 23Weather App#AccessEmpathy 24Text and Readability#AccessEmpathy 25Virtual Reality#AccessEmpathy 26Battery Charger#AccessEmpathy 27Washer and Dryer#AccessEmpathy 28Technology Capabilities#AccessEmpathy 29Leverage native device capabilities#AccessEmpathy 30Leverage common built-in accessibility features#AccessEmpathy 31Text-to-speech Speech-to-textPinch and zoom Text magnificationAlternate gestures Custom ring and vibrations Color or brightness contrast Haptic feedback Thinking inclusively, designing for everyone #AccessEmpathy 32http://www.apple.com/accessibility/Next Steps#AccessEmpathy 33Next steps beyond this workshopUnderstand that people with permanent disabilities live with a disability 24/7. #AccessEmpathy 34Remember that this is just a 1.5 hour workshopKeep practicing empathyDont lose the empathy, and keep practicing empathy!Some exercises to try: Try brushing your teeth with your non-dominant hand Use keyboard only, no mouse allowed Try out different accessibility features on your device Speak out your text messages #AccessEmpathy 35Take this back to your teamsImplement empathy exercises with scrum teams Get issues and stories on project boards#AccessEmpathy 36Learn togetherLearn together! Test with your teams, question if theres any technical limitations, etc. #AccessEmpathy 37Get connectedGet plugged in with local networks and communities Find and test with users#AccessEmpathy 38Additional Resources#AccessEmpathy 39Get inspired through innovationExample Accessible AppsVibeat WearableColor Scale DemoThe Bradley Watch Voice Access BetaBone Conduction Headphones WayfindrGet deeply rooted in empathySpark Innovation Through Empathic DesignDesign for Delight Empathy MapGirls Who Code Summer Camp at IntuitSpecial Needs and Abilities NetworkDeer Valley Disability Awareness PacketEnabled by DesignAccessibility is a creative challenge, not a challenge to creativity.Manifesto for Accessible User Experiencehttps://accessibleux.org/manifesto-for-accessible-user-experience/#AccessEmpathy 40Thank you!Yvonne Soyvonne_so@intuit.com Twitter: @yvonniksTumblr: blog.yvonniks.com#AccessEmpathy 41Samantha Rembosamantha_rembo@intuit.com Linkedin: @samantharembo