1. Ashish Jaiswal Contact No. : +91-9986520941;+91-968 669 5388 E-mail id :firstname.lastname@example.org Summary: Ashish has around total 8.0+ years of experience in Support , Networking Support He has comprehensive exposure to network device management, i.e. switches, routers, Wireless Access Points and Controllers. He has good hands on experience in managing and troubleshooting network devices. Qualification: He holds a Bachelor of Technology degree in Information Technology, from UPTU Lucknow Visa : Valid H1-B US till Aug 2017 Technical expertise : Networking technologies and protocols : TCP/IP, Ethernet, FTP, TFTP, Telnet, SSH, DHCP, DNS, Ether channels Routing protocols: OSPF, RIP, EIGRP, eBGP, iBGP, ACL, NAT. Switching techniques: VTP, STP. RSTP, PVST, PVST+, VLAN, HSRP, VRRP, and GLBP, Wireless: CAPWAP, LWAP, 802.11 protocols, WEP and WPA, IPSEC, Devices: Router (2811 / 2911/7200) ; Switches (3560 / 3750/6500); Access Points (1130 / 1230); Wireless LAN Controllers (4402 / 4404) Operating Systems : Windows XP/ Vista/ Seven/8/Mac X Certifications : CCNA Cisco Certified Network Associate (200-120) ITIL 2011 Foundation Certification IMS ITIL Service Desk and Incident Management IMS ITIL Problem and Change Management Key Responsibilities: Configured and Troubleshoot the wireless access points including the Motorola and Cisco Access points Prepared the deployment information and paper survey of the wireless access point Prepared the technical document related to wireless Configured the Switches for Wireless Devices Configured the Motorola Wireless Warehouse handheld devices Configured Local and HREAP configuration on WLC Configured the Cisco switches for VLANs and related troubleshooting. Participated in business and technical requirement sessions Configured and upgraded the Cisco Switches, 3560 and 3750. Configured the EIGRP/OSPF/BGP protocol on the routers Prepared practice lab and reference material for engineers to learn and practice technology and to take sessions on best practices of troubleshooting. Wrote Knowledge Base Articles for Wireless and Switches. Conducting and attending various change requirement meetings, weekly meetings , preparing weekly and daily reports. PROJECT RELATED EXPERIENCE: Sysco Managed Services-STP-IMS (From Oct 2012, till now) This project involves the Production Support/ Development and maintenance of various systems/networks involved under client Sysco Corporation. As an Tech Lead to lead outages and critical incidents end-to-end for resolution which involves coordination with various stake holders (including users, SWMS teams, Third parties etc.) Lead technical support services in the Data and Wireless network support . Technical analysis and issue resolution Coordination with multiple teams while rendering reliable services with minimal turn around time Conduct weekly meetings with the client for continuous feedback and further improvements. Daily Status reporting to various stake holders for various production metrics (SLA, ticketing etc.) Maintain and update SharePoint portal for up-to-date documentation of knowledge artifacts . Ensure Quality, Process adherence, documentation, and timeliness of deliverables as defined in SLA. Task-based analysis to improve the efficiency of existing client processes and facilitating continuous education for the support team. Provide Radio Frequency Support on various Cisco and Motorola Access Points and maintaining their firmware up gradation. Supporting various Sysco Transportation Systems (STS Devices), SOS/SLS, Bluetooth and Wireless Printers Configuring and installing Avalanche console on user devices and providing support on these devices .