Job-Description DDFS ± Delhi Duty Free Services Pvt. Ltd. Job Title: Reports to: Special Working Conditions: Brand Ambassador Shop Supervisors Shift Work Dependencies: Shop Merchandisers; other Shop Assistant colleagues; Cash Office colleagues __________________________________________________________________ ___________________ Job Purpose The Brand Ambassadorwill ensure that the retail stores are run in a professional and customer friendly way. The Brand Ambassador will put all customers as a number one priority, through tidy and well stocked stores. The Brand Ambassador implement the highest retail standards and make it a pleasurable experience for the customer to shop. The Brand Ambassador will leave the customer with a positive impression. Responsibilities  Serve each customer with exceptional service and undivided attention giving prompt, polite and efficient service at all times.  Ensure that the customer needs are met, that they are greeted with courtesy and that they are cared for from the time they enter the store to the time they leave.  Communicate usage and benefits to all customers, promoting the use of full product range and close the sale effectively by giving the customer accurate and relevant product information.  Listen and use open ended questions and demonstrate your knowledge to help identify the customer needs.  Work hard to ensure achieve average sale and unit targets as agreed.  To be continuously aware of personal and counter targets as agreed.  Actively seek ways to develop the account by maximising use of tools available and outside activity and demonstrations.  Keep products merchandised to the highest standards & maintain well stocks shelves. Counters must have an up to date focused display. Initiate display activities whenever possible.  Ensure the counters, merchandise and testers are kept clean, tidy and presentable at all times.  See that stock and promotions are well maintained and replenished and faced according to merchandising and display plans.  Ensure all product is security tagged  Provide feedback to the Shop Supervisors of stock shortages, demands etc  Provide own sales feedback to company and supplier, ensuring its relevant to the particular product.  Take an active lead in suggesting new products and ideas based on customer feedback  Read Travel Retail literature to be up to date with product trends  Ensure stock counts are carried out diligently  Be security conscious of stock loss and report any losses immediately. Conduct  Be timely in terms of start and end of shift times, breaks or as instructed  Personal grooming guidelines must be followed at all times and in line with t he Company Dress Code and Grooming standards  Adhere to strict confidentiality in terms of stock, sales, margins, mark up and adhere to the Company Confidentiality policy.  Strive to keep absence within Company policy and guidelines  Part-take in annual performance appraisals  To be open and honest to constructive feedback  Participate in training & development  Use all forms of communication to understand and participate as part of the shop team  Establish and maintain good working relationships with all levels.  Aim to be recognised for hard work and effort  Achieve excellence in customer service Skills / Experience  Previous retail experience  Experience of dealing face to face with customers, product & cash  Intermediate English  Friendly, positive outlook  Presentable appearance  Comprehension of Retail concept Competencies  Customer Service Focused  Retail Acumen Corporate Office: DLF Building, No 10. 4th Floor, Tower A DLF - Cyber City, Gurgaon, Haryana, India Registered Office : 1/1, East Patel Nagar, Near Metro Station, New Delhi 110008, India Tel: +91 124 4029 599, Fax: +91 124 4029 444 Job-Description DDFS ± Delhi Duty Free Services Pvt. Ltd.      Attention to deal Work on own initiative Communicate effectively Common sense Mathematical computations Corporate Office: DLF Building, No 10. 4th Floor, Tower A DLF - Cyber City, Gurgaon, Haryana, India Registered Office : 1/1, East Patel Nagar, Near Metro Station, New Delhi 110008, India Tel: +91 124 4029 599, Fax: +91 124 4029 444
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Brand Ambassador

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Job-Description DDFS ± Delhi Duty Free Services Pvt. Ltd. Job Title: Reports to: Special Working Conditions: Brand Ambassador Shop Supervisors Shift Work Dependencies: Shop Merchandisers; other Shop Assistant colleagues; Cash Office colleagues __________________________________________________________________ ___________________ Job Purpose The Brand Ambassadorwill ensure that the retail stores are run in a professional and customer friendly way. The Brand Ambassador will put all customers as a number one priority, through tidy and well stocked stores. The Brand Ambassador implement the highest retail standards and make it a pleasurable experience for the customer to shop. The Brand Ambassador will leave the customer with a positive impression. Responsibilities  Serve each customer with exceptional service and undivided attention giving prompt, polite and efficient service at all times.  Ensure that the customer needs are met, that they are greeted with courtesy and that they are cared for from the time they enter the store to the time they leave.  Communicate usage and benefits to all customers, promoting the use of full product range and close the sale effectively by giving the customer accurate and relevant product information.  Listen and use open ended questions and demonstrate your knowledge to help identify the customer needs.  Work hard to ensure achieve average sale and unit targets as agreed.  To be continuously aware of personal and counter targets as agreed.  Actively seek ways to develop the account by maximising use of tools available and outside activity and demonstrations.  Keep products merchandised to the highest standards & maintain well stocks shelves. Counters must have an up to date focused display. Initiate display activities whenever possible.  Ensure the counters, merchandise and testers are kept clean, tidy and presentable at all times.  See that stock and promotions are well maintained and replenished and faced according to merchandising and display plans.  Ensure all product is security tagged  Provide feedback to the Shop Supervisors of stock shortages, demands etc  Provide own sales feedback to company and supplier, ensuring its relevant to the particular product.  Take an active lead in suggesting new products and ideas based on customer feedback  Read Travel Retail literature to be up to date with product trends  Ensure stock counts are carried out diligently  Be security conscious of stock loss and report any losses immediately. Conduct  Be timely in terms of start and end of shift times, breaks or as instructed  Personal grooming guidelines must be followed at all times and in line with t he Company Dress Code and Grooming standards  Adhere to strict confidentiality in terms of stock, sales, margins, mark up and adhere to the Company Confidentiality policy.  Strive to keep absence within Company policy and guidelines  Part-take in annual performance appraisals  To be open and honest to constructive feedback  Participate in training & development  Use all forms of communication to understand and participate as part of the shop team  Establish and maintain good working relationships with all levels.  Aim to be recognised for hard work and effort  Achieve excellence in customer service Skills / Experience  Previous retail experience  Experience of dealing face to face with customers, product & cash  Intermediate English  Friendly, positive outlook  Presentable appearance  Comprehension of Retail concept Competencies  Customer Service Focused  Retail Acumen Corporate Office: DLF Building, No 10. 4th Floor, Tower A DLF - Cyber City, Gurgaon, Haryana, India Registered Office : 1/1, East Patel Nagar, Near Metro Station, New Delhi 110008, India Tel: +91 124 4029 599, Fax: +91 124 4029 444 Job-Description DDFS ± Delhi Duty Free Services Pvt. Ltd.      Attention to deal Work on own initiative Communicate effectively Common sense Mathematical computations Corporate Office: DLF Building, No 10. 4th Floor, Tower A DLF - Cyber City, Gurgaon, Haryana, India Registered Office : 1/1, East Patel Nagar, Near Metro Station, New Delhi 110008, India Tel: +91 124 4029 599, Fax: +91 124 4029 444
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