Engineer Training Train the Trainer. Engineer Training Train the Trainer Confidential 2 Agenda  Structuring a training session  Adult Learning (know.

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Slide 1Engineer Training Train the Trainer Slide 2 Engineer Training Train the Trainer Confidential 2 Agenda Structuring a training session Adult Learning (know your audience) Presentation Skills Practice presentation Slide 3 Engineer Training Train the Trainer Confidential 3 Structuring a Training Session When presentations are poorly organized, the impact of the message is reduced, and the audience is less likely to learn. POINT Slide 4 Engineer Training Train the Trainer Confidential 4 Structuring a Training Session (cont.) Modular Builds on one another From easy to harder For each subject Presentation Demonstration Hands on practice Slide 5 Engineer Training Train the Trainer Confidential 5 Structuring a Training Session Introduction Main presentation Summary Slide 6 Engineer Training Train the Trainer Confidential 6 Overview/Introduction Introduces the lecture topics Main points Quick road map of information Gets the attention and interest Helps in organizing the material Informs of agenda Slide 7 Engineer Training Train the Trainer Confidential 7 An Effective Introduction Keep it brief Dont go into details of lecture Set the objectives Set expectations Relate to prior knowledge Try to get attention Slide 8 Engineer Training Train the Trainer Confidential 8 Main Presentation Logical flow Every point leads to the next. Dont jump from one topic to other. Connect the points. Explain the details Use simple words. Use graphics when needed. Use Examples Slide 9 Engineer Training Train the Trainer Confidential 9 Main Presentation (Cont.) Use Syllabus. Refer to Handouts. Answer only content relevant questions. Refer others to later. Ask questions. Dont read from slides. Slide 10 Engineer Training Train the Trainer Confidential 10 Summary/Conclusion Reinforces message Summary of main points A closing grabber Provides a sense of closure Time for questions & answers Slide 11 Engineer Training Train the Trainer Confidential 11 Effective Conclusion End with a bang, not a whimper!!! Dont give new information. Only review points. Review process/steps. Refer to your introduction. When summarizing a module, show where it fits in the big picture. Slide 12 Engineer Training Train the Trainer Confidential 12 Demonstrating Demonstrate workflow. Highlight main features. Make sure all students can see. Do it slowly!!! Slide 13 Engineer Training Train the Trainer Confidential 13 Hands on Practice I hear and I forget. I see and I retain. I DO and I UNDERSTAND. Slide 14 Engineer Training Train the Trainer Confidential 14 Hands on Practice Practice makes better! Insist on students completing exercises. Instructor looks over shoulders to offer help. Dont DO IT for them. NO, on the computer Slide 15 Engineer Training Train the Trainer Confidential 15 Questions and Answers Listen to the entire question. Repeat the question out loud. Pause to think if needed. Credit the person. Respond to the question. Slide 16 Engineer Training Train the Trainer Confidential 16 The Answer! Always tell the truth!!! If you dont know the answer, promise to research. Get back to trainee with answer. Answer directly. Simple answer to simple question. Stay on track, brief and to the point. Refer to your speech. Helps reinforce & clarify presentation. Slide 17 Engineer Training Train the Trainer Confidential 17 Questions and Answers (Cont.) Anticipate areas of questioning and prepare. Acknowledge every question. If not appropriate, postpone. ? ? ? Slide 18 Engineer Training Train the Trainer Confidential 18 Problem Solving Investigate (the problem) Acknowledge Formulate solution Respond Follow up Slide 19 Engineer Training Train the Trainer Confidential 19 Other Factors... Time constraints Daily schedule Breaks Lunch No interruptions! Have all students present. Do NOT Disturb Slide 20 Engineer Training Train the Trainer Confidential 20 Class Set up Define setup in advance. Be early. Set up class with appropriate computers and applications. Set up files and training materials. Slide 21 Engineer Training Train the Trainer Confidential 21 Training Material User Guide/Care & Maintenance Guide Technical notes Installation Guide Relevant drawings Slide 22 Engineer Training Train the Trainer Confidential 22 Summary How should it be? Slide 23 Adult Learning Know Your Audience Slide 24 Engineer Training Train the Trainer Confidential 24 Table of Contents Course audience Understanding different learning styles Culture differences Motivation Information processing Preventing learner overload Slide 25 Engineer Training Train the Trainer Confidential 25 Know Your Audience Key principle of a successful presentation. Preparation must include gathering information about your audience and their needs. A well prepared speech given to the wrong audience can have the same effect as a poorly prepared speech given to the correct audience. They both can fail terribly. Slide 26 Engineer Training Train the Trainer Confidential 26 Know your A-u-d-i-e-n-c-e A nalysis - Who are they? How many will be there? U nderstanding - What is their prior knowledge? D emographics - What is their age, sex, background? I nterest - Why are they there? Who asked them? E nvironment - Where will I stand? Can they all see? N eeds - What are their needs? What are your needs? C ustomized - What specific needs to address? E xpectations - What do they expect to learn or hear? Slide 27 Engineer Training Train the Trainer Confidential 27 Know your Audience Who is your audience? What are their objectives? What is their prior knowlegde? What are their expectations? Slide 28 Engineer Training Train the Trainer Confidential 28 Learning Styles Individuals perceive and process information in very different ways. How much individuals learn has more to do with whether the educational experience is geared toward their particular style of learning than whether or not they are "smart. Educators should not ask, "Is this student smart?" but rather "How is this student smart?" Slide 29 Engineer Training Train the Trainer Confidential 29 Culture Differences Be aware! Learn and prepare in advance. Adapt as much as possible. Customize to local needs. Be patient and ask for patience. Slide 30 Engineer Training Train the Trainer Confidential 30 Adult Learning Issues Affecting Adult Learning: Learners Motivation Information Processing Applying Knowledge Slide 31 Engineer Training Train the Trainer Confidential 31 Learners Motivation ARCS model - Kellers (1987) Getting learners Attention Keeping instruction Relevant Giving learners Confidence they can learn Maintaining interest by providing Satisfaction Slide 32 Engineer Training Train the Trainer Confidential 32 Information Processing Elements Before you start Prior Knowledge Objectives Gain Attention Slide 33 Engineer Training Train the Trainer Confidential 33 Information Processing Elements (Cont.) Presentation Course Overview Focus Attention Level of Presentation Organize Material Transferring to Long Term Memory Slide 34 Engineer Training Train the Trainer Confidential 34 Information Processing How would you cope with a learner that does not understand your explanation? Slide 35 Engineer Training Train the Trainer Confidential 35 Preventing Learner Overload What is learner overload? Why does it occur? Learners need to process information. Learners cannot hold large amount of information in working memory. Slide 36 Engineer Training Train the Trainer Confidential 36 Preventing Learner Overload - Suggestions Talk simply and explain more. Incorporate key learning points into notes. Do less while participants do more. Chunk training and distribute it over time. Give new learners training wheels. Detect and remedy overload situation. Slide 37 Engineer Training Train the Trainer Confidential 37 Coping with Difficult Trainees Involve participants. Acknowledge trainees ideas. Dont get personal - be objective. Dont give in to personal attackers - stick to the facts. Enlist other trainees help if it is disruptive to them as well. Slide 38 Engineer Training Train the Trainer Confidential 38 Summary Learner centered instruction Objectives Needs Expectations Motivation Prior knowledge Personality type Learning Style Learning Capacity Slide 39 Engineer Training Train the Trainer Confidential 39 Effective Customer Relations Listen to your customers - Then talk Slide 40 Presentation Skills Slide 41 Engineer Training Train the Trainer Confidential 41 List the elements that influence a presentation. What Is a Winning Presentation? Slide 42 Engineer Training Train the Trainer Confidential 42 Table of Contents Overview Before You Begin... Using your Voice Body Language Skills Language and Style Demonstrating aids Slide 43 Engineer Training Train the Trainer Confidential 43 Communication is... Verbal (content) Vocal (How it is said) Visual (What is seen) Slide 44 Engineer Training Train the Trainer Confidential 44 Communication Success 7% VERBAL 55% VISUAL 38% VOCAL Psychologist Albert Mehrabian Slide 45 Engineer Training Train the Trainer Confidential 45 Before You Begin... There are two types of speakers, those that are nervous, and those that are Liars. (Mark Twain) Prepare Positive self-messages Attitude towards yourself, teaching, material, audience Slide 46 Engineer Training Train the Trainer Confidential 46 Prepare 9 Ps Prior Proper Preparation Prevents Poor Performance of the Person Putting on the Presentation. Slide 47 Engineer Training Train the Trainer Confidential 47 Preparing Presentations Know audience. Know subject matter. Know training material - Rehearse first 3 minutes. Prepare room. Check equipment. Handouts. Slide 48 Engineer Training Train the Trainer Confidential 48 How Do People Use Their Voice? Slide 49 Engineer Training Train the Trainer Confidential 49 Using your VOICE Breathing Projection Articulation Volume Variety Common Voice problems Slide 50 Engineer Training Train the Trainer Confidential 50 Proper Breathing... Good Breathing= Good Voice Relaxes Frees muscles for good speech Focuses thoughts Enables the right attitude Slide 51 Engineer Training Train the Trainer Confidential 51 Projection Projection Making yourself understood Bringing breath forward into sound Relax muscles and stand erect. Shouting tires voice, causes hoarseness. Projection gives POWER. Slide 52 Engineer Training Train the Trainer Confidential 52 Articulation Articulation - making yourself understood. Every sound is clearly heard. Articulate with consonants = t,d,p,b,v,f,k,c,g Enunciate with Vowels = A, I,O,E,U TIP! Consonants lost over distance Exaggerate! Slide 53 Engineer Training Train the Trainer Confidential 53 Variety Add excitement, enthusiasm by varying: Pitch - tone Adds impact and drama. Pace Pause Volume Change for significant information or new mood. Slide 54 Engineer Training Train the Trainer Confidential 54 Common Voice Problems Nervousness Swallowed voice - Mumbling Thinking Noises: Um, Ah, Er Lip smacking Shouting Speaking too fast or slow Monotone Slide 55 Engineer Training Train the Trainer Confidential 55 Body Language Skills Total body as a communication vehicle Slide 56 Engineer Training Train the Trainer Confidential 56 Eye-to-Eye Communication Engages audience, gains attention, improves impression, provides feedback. HOW? Connect with audience, one person at a time. Look directly. Move eyes after 3-5 seconds. Speak to everyone. Do not shift gaze - left to right. Talk to audience not screen, projector, ceiling. Slide 57 Engineer Training Train the Trainer Confidential 57 Facial Communication Vary facial expression - put emotion into speaking. Dont forget to SMILE! Slide 58 Engineer Training Train the Trainer Confidential 58 Using Your Hands and Arms Slide 59 Engineer Training Train the Trainer Confidential 59 Using Your Hands and Arms HOW ? Become conscious. Do not grip things or hands. Natural movements. Eliminate irritating movements. Jingling keys, waving, tapping. Slide 60 Engineer Training Train the Trainer Confidential 60 Dress BE: Comfortable Appropriate Yourself Slide 61 Engineer Training Train the Trainer Confidential 61 Using Language and Style Be Specific. Explain ambiguities. Use simple words. Watch Abbreviations & Acronyms. Active voice. Slide 62 Engineer Training Train the Trainer Confidential 62 Language and Style Watch: Grammar faults Jargon Slang Slide 63 Engineer Training Train the Trainer Confidential 63 Spicing Up your speech Introduce: Examples Questions Case studies Stories Humor Slide 64 Engineer Training Train the Trainer Confidential 64 Demonstrating WHAT TO DO? Tell them what you are going to do. Demo it, or get class member to demo. Tell them what you have done. HOW? Project voice, Speak slowly. Maintain eye contact with audience. Only look at screen when needed. Slide 65 Engineer Training Train the Trainer Confidential 65 Demonstrating - Tips and Tricks DO: Make sure EVERY member can see the demonstration. Face and speak to audience, not monitor or machine. Use pointer to highlight items. Stand to the side. Slide 66 Engineer Training Train the Trainer Confidential 66 Demonstrating - Do NOT Block line of sight to screen. Create shadows. Slide 67 Engineer Training Train the Trainer Confidential 67 Summary - Winning Presentations Use your voice correctly Breathing, being heard, being understood, variety. Use your body Eye contact, expression, hands and arms, gestures, dress. Use correct language. Keep the audience interested. Demonstrate effectively.

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