• Leveraging Technology to Solve Retail Asset Protection Challenges Mark Stinde- Sr. Director, Asset Protection January 3, 2012
  • Session Agenda Overview of 7-Eleven Asset Protection Challenges at 7-Eleven In-Flight Technology Solutions for Asset Protection Integration of Solutions to Maximize Systems Building Infrastructure that Supports both the Current and Future Needs of the Business Questions
  • * 7-Eleven – World’s Largest Convenience Retailer 40,000 Stores Worldwide Operating in 16 Countries Worldwide Revenue $62.5 Billion Over 7,000 Stores U.S. and Canada Predominately Franchised
  • Asset Protection- Overview 2010 Strengths Robbery Prevention Programs Response to theft and fraud Incident Management/Loss Recovery Opportunities Reactive versus Proactive Event Driven Respond and Report Limited Technology Data Mining inefficient and ineffective Case Management non-existent Significant theft, fraud in the stores Safety/Risk Management Limited resources in Asset Protection Transition from Corporate to Franchise Respond and Report Critical Incidents Theft and Fraud Focus Reactive Approach SME on all areas of Asset Protection Business Leaders Strong Business Acumen Leveraging Technology and Data Proactive Approach Current Best in Class
  • Asset Protection Core Strategy
  • 7-Eleven Franchise System- Partnership Franchisee Initial Franchise Fee Labor Expenses Payroll Workers Compensation Insurance Maintenance (Some) Inventory Shortage 7-Eleven Own the location or hold the lease Responsible for most of the occupancy costs Utilities Maintenance Expense (Most) General Liability Expense Marketing/Brand Finance Inventory Shared Merchandise Write-offs Gross Profit *** Franchisee can purchase up to 15% of their merchandise from Non-Recommended Vendor
  • Talent Investment Investigations Field AP Specialists Exception Based Reporting Exception Reporting Fraud Management System Integration Case Management System Case Management “Cradle to Grave” Resolution Asset Recovery System Integration Networked In-Store Video DVR Technology in all Stores Networked for Remote Access System Integration The utilization of Video Analytics In Flight Technology Solutions
  • 1) Transaction activity captured in the POS T-Log is sent from the store’s ISP to the HP Data Center. 2) The POS T-Log is captured in an unedited form and sent along with other data feeds (21 in total) to the “Secure” Exception Based Reporting tool. Some feeds are also sent to APIS. 3) The “Secure” EBR tool (SaaS) collects data & flags potential fraud or other risk conditions based on the criteria established by the AP team. 4) The video is networked at the store and is called up for exceptions identified in the Secure Tool. Video evidence can be stored in either Secure or APIS as digital evidence. 5) When a condition of concern is identified a ticket is logged in the Case Management tool (SaaS) with the associated data from the EBR tool. 6) The Asset Protection Field Manager accesses both systems via the web and manages the investigation information and results. The Asset Protection System Data Center Asset Protection Team
  • Investigators have an overview of system activity, quick links to reports and system configuration The portal is customized for each user’s or role requirements The Secure Portal
  • Secure Questions Automated queries are created to monitor specific fraud risk areas are saved in the system to process data
  • Secure Investigations Results of Saved questions are fed into the Investigation Center where investigators can review suspect transactions
  • Secure Transaction Viewer Transaction viewer will have access to details such as: Receipt View Tlog Audit View Store Sequence CCTV footage Users can drill into the investigation results to see the details of specific transactions which have been flagged by the system.
  • Infrastructure to Support the Future In considering all of our technology solutions, we are balancing our current needs with those of the future. How flexible is the solution, and can it accommodate future needs? Is the provider committed to further development of their solution? Can the solution continue to support our needs as we grow in store count and scale? Can the solution easily integrate with other solutions that are currently in place or may be added?
  • Front Door Path Analysis
  • Front Door Pay & Leave
  • Arlington Advanced ATM Path
  • Arlington - People Count Sheet1 Start End Zone In Arlington - People Count 7/1/2011 12:00 AM 7/2/11 FrontDoor 1606 7/2/2011 12:00 AM 7/3/11 FrontDoor 1644 7/3/2011 12:00 AM 7/4/11 FrontDoor 1548 7/4/2011 12:00 AM 7/5/11 FrontDoor 1310 7/5/2011 12:00 AM 7/6/11 FrontDoor 1312 7/6/2011 12:00 AM 7/7/11 FrontDoor 1286 7/7/2011 12:00 AM 7/8/11 FrontDoor 1530 7/8/2011 12:00 AM 7/9/11 FrontDoor 1685 7/9/2011 12:00 AM 7/10/11 FrontDoor 1657 7/10/2011 12:00 AM 7/11/11 FrontDoor 1555 7/11/2011 12:00 AM 7/12/11 FrontDoor 2023 7/12/2011 12:00 AM 7/13/11 FrontDoor 1398 7/13/2011 12:00 AM 7/14/11 FrontDoor 1384 7/14/2011 12:00 AM 7/15/11 FrontDoor 1387 7/15/2011 12:00 AM 7/16/11 FrontDoor 1617 7/16/2011 12:00 AM 7/17/11 FrontDoor 1650 7/17/2011 12:00 AM 7/18/11 FrontDoor 1557 7/18/2011 12:00 AM 7/19/11 FrontDoor 1425 7/19/2011 12:00 AM 7/20/11 FrontDoor 1394 7/20/2011 12:00 AM 7/21/11 FrontDoor 1318 7/21/2011 12:00 AM 7/22/11 FrontDoor 1320 7/22/2011 12:00 AM 7/23/11 FrontDoor 1525 7/23/2011 12:00 AM 7/24/11 FrontDoor 1733 7/24/2011 12:00 AM 7/25/11 FrontDoor 1586 7/25/2011 12:00 AM 7/26/11 FrontDoor 1399 7/26/2011 12:00 AM 7/27/11 FrontDoor 1375 7/27/2011 12:00 AM 7/28/11 FrontDoor 1359 7/28/2011 12:00 AM 7/29/11 FrontDoor 1360 7/29/2011 12:00 AM 7/30/11 FrontDoor 1613 7/30/2011 12:00 AM 7/31/11 FrontDoor 1839 7/31/2011 12:00 AM 8/1/11 FrontDoor 1565 8/1/2011 12:00 AM 8/2/11 FrontDoor 1591 8/2/2011 12:00 AM 8/3/11 FrontDoor 1405 8/3/2011 12:00 AM 8/4/11 FrontDoor 1460 8/4/2011 12:00 AM 8/5/11 FrontDoor 1407 8/5/2011 12:00 AM 8/6/11 FrontDoor 1541 8/6/2011 12:00 AM 8/7/11 FrontDoor 1697 8/7/2011 12:00 AM 8/8/11 FrontDoor 1449 8/8/2011 12:00 AM 8/9/11 FrontDoor 1362 8/9/2011 12:00 AM 8/10/11 FrontDoor 1402 8/10/2011 12:00 AM 8/11/11 FrontDoor 1439 8/11/2011 12:00 AM 8/12/11 FrontDoor 1320 8/12/2011 12:00 AM 8/13/11 FrontDoor 1538 8/13/2011 12:00 AM 8/14/11 FrontDoor 1572 8/14/2011 12:00 AM 8/15/11 FrontDoor 1513 8/15/2011 12:00 AM 8/16/11 FrontDoor 1516 8/16/2011 12:00 AM 8/17/11 FrontDoor 1461 8/17/2011 12:00 AM 8/18/11 FrontDoor 1521 8/18/2011 12:00 AM 8/19/11 FrontDoor 1370 8/19/2011 12:00 AM 8/20/11 FrontDoor 1626 8/20/2011 12:00 AM 8/21/11 FrontDoor 1792 8/21/2011 12:00 AM 8/22/11 FrontDoor 1593 8/22/2011 12:00 AM 8/23/11 FrontDoor 519
  • Questions * * * * * I have discussed 4 key components needed to make the Asset Protection System more effective Exception Based Reporting System Identifies outliers in both Corporate and FZ stores Allows for earlier detection and resolution Makes the team more effective and efficient Case Management System Allows for Case Management vs Case Reporting Cradle to grave management of cases from identification to prosecution and restitution Safety and Asset Protection Awareness In store communication to engage store level associates in our strategies to address Safety and AP Working to solve issues upstream Talent Investment Centralized Investigations Team to maximize the case management tool and resolve theft, fraud and mis-reporting 2 Incremental AP Specialists to fill gaps in coverage and better equip field team to resolve cases **All of these components are inter-dependent. The system requires an investment in all of the areas to ensure the financial return. * * * * *
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Leveraging Technology to Solve Retail Asset Protection Challenges

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Leveraging Technology to Solve Retail Asset Protection Challenges Mark Stinde- Sr. Director, Asset Protection January 3, 2012. Session Agenda. Overview of 7-Eleven Asset Protection Challenges at 7-Eleven In-Flight Technology Solutions for Asset Protection - PowerPoint PPT Presentation
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  • Leveraging Technology to Solve Retail Asset Protection Challenges Mark Stinde- Sr. Director, Asset Protection January 3, 2012
  • Session Agenda Overview of 7-Eleven Asset Protection Challenges at 7-Eleven In-Flight Technology Solutions for Asset Protection Integration of Solutions to Maximize Systems Building Infrastructure that Supports both the Current and Future Needs of the Business Questions
  • * 7-Eleven – World’s Largest Convenience Retailer 40,000 Stores Worldwide Operating in 16 Countries Worldwide Revenue $62.5 Billion Over 7,000 Stores U.S. and Canada Predominately Franchised
  • Asset Protection- Overview 2010 Strengths Robbery Prevention Programs Response to theft and fraud Incident Management/Loss Recovery Opportunities Reactive versus Proactive Event Driven Respond and Report Limited Technology Data Mining inefficient and ineffective Case Management non-existent Significant theft, fraud in the stores Safety/Risk Management Limited resources in Asset Protection Transition from Corporate to Franchise Respond and Report Critical Incidents Theft and Fraud Focus Reactive Approach SME on all areas of Asset Protection Business Leaders Strong Business Acumen Leveraging Technology and Data Proactive Approach Current Best in Class
  • Asset Protection Core Strategy
  • 7-Eleven Franchise System- Partnership Franchisee Initial Franchise Fee Labor Expenses Payroll Workers Compensation Insurance Maintenance (Some) Inventory Shortage 7-Eleven Own the location or hold the lease Responsible for most of the occupancy costs Utilities Maintenance Expense (Most) General Liability Expense Marketing/Brand Finance Inventory Shared Merchandise Write-offs Gross Profit *** Franchisee can purchase up to 15% of their merchandise from Non-Recommended Vendor
  • Talent Investment Investigations Field AP Specialists Exception Based Reporting Exception Reporting Fraud Management System Integration Case Management System Case Management “Cradle to Grave” Resolution Asset Recovery System Integration Networked In-Store Video DVR Technology in all Stores Networked for Remote Access System Integration The utilization of Video Analytics In Flight Technology Solutions
  • 1) Transaction activity captured in the POS T-Log is sent from the store’s ISP to the HP Data Center. 2) The POS T-Log is captured in an unedited form and sent along with other data feeds (21 in total) to the “Secure” Exception Based Reporting tool. Some feeds are also sent to APIS. 3) The “Secure” EBR tool (SaaS) collects data & flags potential fraud or other risk conditions based on the criteria established by the AP team. 4) The video is networked at the store and is called up for exceptions identified in the Secure Tool. Video evidence can be stored in either Secure or APIS as digital evidence. 5) When a condition of concern is identified a ticket is logged in the Case Management tool (SaaS) with the associated data from the EBR tool. 6) The Asset Protection Field Manager accesses both systems via the web and manages the investigation information and results. The Asset Protection System Data Center Asset Protection Team
  • Investigators have an overview of system activity, quick links to reports and system configuration The portal is customized for each user’s or role requirements The Secure Portal
  • Secure Questions Automated queries are created to monitor specific fraud risk areas are saved in the system to process data
  • Secure Investigations Results of Saved questions are fed into the Investigation Center where investigators can review suspect transactions
  • Secure Transaction Viewer Transaction viewer will have access to details such as: Receipt View Tlog Audit View Store Sequence CCTV footage Users can drill into the investigation results to see the details of specific transactions which have been flagged by the system.
  • Infrastructure to Support the Future In considering all of our technology solutions, we are balancing our current needs with those of the future. How flexible is the solution, and can it accommodate future needs? Is the provider committed to further development of their solution? Can the solution continue to support our needs as we grow in store count and scale? Can the solution easily integrate with other solutions that are currently in place or may be added?
  • Front Door Path Analysis
  • Front Door Pay & Leave
  • Arlington Advanced ATM Path
  • Arlington - People Count Sheet1 Start End Zone In Arlington - People Count 7/1/2011 12:00 AM 7/2/11 FrontDoor 1606 7/2/2011 12:00 AM 7/3/11 FrontDoor 1644 7/3/2011 12:00 AM 7/4/11 FrontDoor 1548 7/4/2011 12:00 AM 7/5/11 FrontDoor 1310 7/5/2011 12:00 AM 7/6/11 FrontDoor 1312 7/6/2011 12:00 AM 7/7/11 FrontDoor 1286 7/7/2011 12:00 AM 7/8/11 FrontDoor 1530 7/8/2011 12:00 AM 7/9/11 FrontDoor 1685 7/9/2011 12:00 AM 7/10/11 FrontDoor 1657 7/10/2011 12:00 AM 7/11/11 FrontDoor 1555 7/11/2011 12:00 AM 7/12/11 FrontDoor 2023 7/12/2011 12:00 AM 7/13/11 FrontDoor 1398 7/13/2011 12:00 AM 7/14/11 FrontDoor 1384 7/14/2011 12:00 AM 7/15/11 FrontDoor 1387 7/15/2011 12:00 AM 7/16/11 FrontDoor 1617 7/16/2011 12:00 AM 7/17/11 FrontDoor 1650 7/17/2011 12:00 AM 7/18/11 FrontDoor 1557 7/18/2011 12:00 AM 7/19/11 FrontDoor 1425 7/19/2011 12:00 AM 7/20/11 FrontDoor 1394 7/20/2011 12:00 AM 7/21/11 FrontDoor 1318 7/21/2011 12:00 AM 7/22/11 FrontDoor 1320 7/22/2011 12:00 AM 7/23/11 FrontDoor 1525 7/23/2011 12:00 AM 7/24/11 FrontDoor 1733 7/24/2011 12:00 AM 7/25/11 FrontDoor 1586 7/25/2011 12:00 AM 7/26/11 FrontDoor 1399 7/26/2011 12:00 AM 7/27/11 FrontDoor 1375 7/27/2011 12:00 AM 7/28/11 FrontDoor 1359 7/28/2011 12:00 AM 7/29/11 FrontDoor 1360 7/29/2011 12:00 AM 7/30/11 FrontDoor 1613 7/30/2011 12:00 AM 7/31/11 FrontDoor 1839 7/31/2011 12:00 AM 8/1/11 FrontDoor 1565 8/1/2011 12:00 AM 8/2/11 FrontDoor 1591 8/2/2011 12:00 AM 8/3/11 FrontDoor 1405 8/3/2011 12:00 AM 8/4/11 FrontDoor 1460 8/4/2011 12:00 AM 8/5/11 FrontDoor 1407 8/5/2011 12:00 AM 8/6/11 FrontDoor 1541 8/6/2011 12:00 AM 8/7/11 FrontDoor 1697 8/7/2011 12:00 AM 8/8/11 FrontDoor 1449 8/8/2011 12:00 AM 8/9/11 FrontDoor 1362 8/9/2011 12:00 AM 8/10/11 FrontDoor 1402 8/10/2011 12:00 AM 8/11/11 FrontDoor 1439 8/11/2011 12:00 AM 8/12/11 FrontDoor 1320 8/12/2011 12:00 AM 8/13/11 FrontDoor 1538 8/13/2011 12:00 AM 8/14/11 FrontDoor 1572 8/14/2011 12:00 AM 8/15/11 FrontDoor 1513 8/15/2011 12:00 AM 8/16/11 FrontDoor 1516 8/16/2011 12:00 AM 8/17/11 FrontDoor 1461 8/17/2011 12:00 AM 8/18/11 FrontDoor 1521 8/18/2011 12:00 AM 8/19/11 FrontDoor 1370 8/19/2011 12:00 AM 8/20/11 FrontDoor 1626 8/20/2011 12:00 AM 8/21/11 FrontDoor 1792 8/21/2011 12:00 AM 8/22/11 FrontDoor 1593 8/22/2011 12:00 AM 8/23/11 FrontDoor 519
  • Questions * * * * * I have discussed 4 key components needed to make the Asset Protection System more effective Exception Based Reporting System Identifies outliers in both Corporate and FZ stores Allows for earlier detection and resolution Makes the team more effective and efficient Case Management System Allows for Case Management vs Case Reporting Cradle to grave management of cases from identification to prosecution and restitution Safety and Asset Protection Awareness In store communication to engage store level associates in our strategies to address Safety and AP Working to solve issues upstream Talent Investment Centralized Investigations Team to maximize the case management tool and resolve theft, fraud and mis-reporting 2 Incremental AP Specialists to fill gaps in coverage and better equip field team to resolve cases **All of these components are inter-dependent. The system requires an investment in all of the areas to ensure the financial return. * * * * *
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