Purdue U - Integrating User Experience - Open 2011

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Integrating User Experience Research into Industrial Design Education STEVE VISSER Professor of Industrial Design CHERYL ZHENYU QIAN Assistant Professor of Interaction Design Department of Art and Design Outline A challenge physical interaction vs. digital interaction The problem set Gap between design and cognitive science Gap between design and evaluation Gap between design and information technology A solution Case study: GE healthcare project Physical Interaction in Product Design 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University An urgent need to consider digital interaction 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University User Interaction Experience 00 interface + navigation 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Interface 00 A boundary across which two independent systems meet and act on or communicate with each other. 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Interface 00 What is the industrial designers responsibility? Physical interface itself or Integration of digital & physical interface 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Interface Evolution 00 first UIs WIMP more dynamic, tangible & natural 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University User Interface 00 Engineering-centered user-centered 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University A Humanized Interface Lessons learned so far: Dont replace humans Dont replicate humans Reflect human behavior. Three qualities of the human interface ( Christopher Fahey, IXDA 2010 ) Sentience Intimacy Personality 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Navigation 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Lost in the navigation 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Lost in the navigation 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Lost in the navigation 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University To integrate physical and digital interaction in education, there are gaps 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Gap between design and cognitive science 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 00 How your eyes cheat you 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University How your mental model fails 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Cognition Models 00 Human information processing Embodied cognition Distributed cognition Internal & external cognition More to explore 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Gap between design and evaluation methods 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University design implementation evaluation Cost of not evaluating Costs of Fixing Customer, Technical and Web Support Upgrades/patches Training Lost competitive advantage Damage to company reputation 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University What methods are there? Laboratory tests requires human subjects that act as end users Experimental methodologies highly controlled observations and measurements to answer very specific questions i.e., hypothesis testing Usability testing mostly qualitative, less controlled observations of users performing tasks 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University What methods are there? Interface inspection done by interface professionals, no end users necessary Usability heuristics several experts analyze an interface against a handful of principles Walkthroughs experts and others analyze an interface by considering what a user would have to do a step at a time while performing their task 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University What methods are there? Field studies requires established end users in their work context Ethnography field worker immerses themselves in a culture to understand what that culture is doing Contextual inquiry interview methodology that gains knowledge of what people do in their real-world context 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University What methods are there? Self reporting requires established or potential end users interviews questionnaires surveys 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Gap between design and information technology 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Planned Curriculum 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 1st year Fall Semester: Introduction to Interaction Design MFA program orientation Theory in Art Seminar Problems in Industrial Design I 1st year Spring Semester: Cognition for Interaction Design Design History I Advanced Web Authoring Elective course 2nd year Fall Semester: Problems in Industrial Design II Design History II Elective course 2nd year Spring Semester: Information Visualization Design Research Methods Directed Project Research 3rd year Fall Semester: Robot and Culture MFA Project Research in Design MFA thesis 3rd year Spring Semester: Interaction Design Evaluation MFA Project Research in Design MFA graduate exhibition MFA thesis Planned Curriculum 01 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 1st year Fall Semester: Introduction to Interaction Design MFA program orientation Theory in Art Seminar Problems in Industrial Design I 1st year Spring Semester: Cognition for Interaction Design Design History I Advanced Web Authoring Elective course 2nd year Fall Semester: Problems in Industrial Design II Design History II Elective course 2nd year Spring Semester: Information Visualization Design Research Methods Directed Project Research 3rd year Fall Semester: Robot and Culture MFA Project Research in Design MFA thesis 3rd year Spring Semester: Interaction Design Evaluation MFA Project Research in Design MFA graduate exhibition MFA thesis GE Healthcare Home Monitor for patients of Multiple Sclerosis, Parkinson's, Arthritis, Cerebral Palsy 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Existing Product Usability Tests 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Identified Problems 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Diseases Research 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Empathic Research 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Identified Many Problems For example, for CP Impossible to make universal product creation since no two CP patients are exactly the same. If wake up during the midnight, it is very hard to adjust position and fall back to sleep Lack of resources to organize series of training Lack of adequate information resources for patients who are over age of 18. Expensive products and treatments Eager to regain some form of freedom: from human aides, of movement, of social interaction. 00 The design goal changed from monitoring to improving the chronic conditions and life quality Concept Progression 00 Each team illustrate 12 design concepts 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Review Concepts 00 96 design concepts generated from 8 teams 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Physical Prototypes 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Digital Prototypes 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Design Evaluation 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Design Outcome 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Arthritis Problem 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Design Outcome of Enable The solution. Fits comfortably in hand 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Track how long you have been inactive Design Outcome for Arthritis 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Review the process 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Design research to identify problems Brainstorming to generate alternatives Create digital and physical prototypes Cognitive consideration to enforce designs Evaluation to ensure quality 00 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University Now, our students are working on a Whirlpool project How the washer and dryer teach you to do laundry properly? 2011 Cheryl Zhenyu Qian & Steve Visser, Purdue University

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