What Did You Say - The Art of Effective Communication

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Sound business communication is important for any business and employers know that if they can improve communication in their organizations they can reap benefits including improved employee satisfaction and increased customer satisfaction. This workshop will focus on ensuring good business communication the following ways.

Transcript

  • For Assistance Email: support@trainhr.com Phone: 800-447-9407 or Fax your PO to: 302-288-6884

    Live Webinar on

    What Did You Say - The Art of Effective Communication

    Date & Time:

    Sound business communication is important for any business and employers know that if they can improve communication in their organizations they can reap benefits including improved employee satisfaction and increased customer satisfaction. This workshop will focus on ensuring good business communication the following ways. Motivating employees - how to engage your workforce through effective communication will be discussed. Employers who take the time to communicate with employees about their job, overall performance, company goals and training will have a more engaged and productive workforce. How to create a culture where information is shared in every direction (up & down & sideways) will be discussed. Improved productivity - discussion will surround how to provide employees with information and skills that they need to do their jobs and boost productivity. Effective training geared toward developing job skills and competencies can be delivered in a variety of ways, from one-on-one instruction, coaching from the supervisor, group training sessions and online training. All these methods will be outlined in this workshop. Better customer service - employees who understand what is expected of them and who receive both positive and constructive feedback about their performance will provide better service to customers. Communication techniques to help employees understand the expectations of their job will be reviewed. Process and product improvement - a positive communication environment can impact process and product improvement in many positive ways. This workshop will discuss the importance of managers listening to employees and encouraging ideas from their subordinates as well as creating a culture where ideas are encouraged and rewarded.

    l Using communication to motivate l How communication can improve productivity l The impact of quality customer service through communication l Improvement of process & product through communication l How to communicate effectively

    Click here to register for this webinar

    l Managers l Supervisors l Human Resources

    Wednesday, September 5, 2012

    10:00 AM PDT | 01:00 PM EDT

    Duration: 60 Minutes Instructor: Kathy Coughlin

    Location: Online Price : $145.00 (for one participant)

    Overview:

    Areas Covered in the Session:

    Who Will Benefit:

    Register Now

    Instructor Profile:

    Kathy Coughlin is co-founder and president of Team HR, a consulting firm specializing in providing solutions to organizations human resources challenges. Ms. Coughlin has over twenty-five years of human resources management experience and has held positions of VP Human Resources and Director of Human Resources for med size organizations of 400 employees to large organizations of over 3000 employees. After starting her career in human resources as a Recruiter & Trainer, she progressed to Human Resources Manager, Assistant Human Resources Officer, Director of Human Resources and VP of Human Resources. Except for her initial assignment, all of her positions have been responsible for the broad spectrum of human resource generalist. Ms. Coughlin provides employee and supervisor training to large and small businesses, the Small Business Development Center, and is a member of the Palm Beach Community College Business & Industry Training Speakers Bureau. ...more

    Kathy Coughlin Co-Founder and President,

    Team HR

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    Your Necessity is our Priority

    It would be really nice if you can circulate this mail to all your deserving colleagues who can immensely benefit from this program. For more information, please contact the event coordinator. We look forward to seeing you at the webinar. Best regards,

  • Event-coordinator TrainHR

    TrainHR www.trainhr.com 1000 N West Street Suite, 1200 Wilmington DE 19801 Phone: 800-447-9407 or Fax your PO to: 302-288-6884

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