MailCom 2014 - Twenty Ways to Manage Like Ben Franklin

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Twenty Ways to Manage Your Operation Like Ben Franklin WE all know Benjamin Franklin was a great figure in American history, but how many know he was also an incredible businessman? Much of America's current business success can be traced to the principles embodied more than 200 years ago by Ben Franklin. His life exemplifies the innovation; technology and ingenuity that helped propel the American economy to unprecedented heights. Twenty rules of Franklin's management techniques will show how his philosophy is as pertinent to managers today as it was in the 18th century. Instructors: Marlene O'Hare, CMDSM, Jim Mullan, CMDSM

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Slide 1

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Session#: LD386

Title: Twenty Ways to Manage Your Operation Like Ben Franklin

Scheduled For: Wednesday, Round Eight, 9:30 10:30 AM

Presented By: Marlene OHare, CMDSM, MDP Supervisor Office Services Linde North America, Inc.

James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB National Operations Manager - Chubb Canon Business Process Services, Inc. Nick Staffieri, CMDSM Senior Operations Manager MCS Management Services

Please be courteous to others and turn all communication devices to silent mode

MAILCOM 2014 - Atlantic City, NJ. February 10-13

MAILCOM 2014 - Atlantic City, NJ. February 10-13

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Who was Benjamin Franklin?Born in Boston MA, January 17, 1706Youngest of 10 sons (15th) of 17 childrenDied in Philadelphia PA, April 17, 1790Ordinary CitizenJack of All Trades

MAILCOM 2014 - Atlantic City, NJ. February 10-13

*Who Was Dr. Benjamin Franklin?Founding FatherRevolutionary of Fiery PassionScientistBusiness StrategistLibrarian -- Started 1st circulating libraryAbolitionist Started Society to Abolish SlaveryPhilanthropist Started American Philosophical SocietyDiplomat to Foreign NationsWriter & Humorist Patron Saint of PrintingMusician Invented Glass ArmonicaInventor of Ingenious DevicesGovernor, Ambassador, Alderman, J.P., Postmaster, ClerkStatesman

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Who Was Dr. Benjamin Franklin?

INVENTOR - Stove, lightning rod, bifocals and many others... MEDICINE - Founded 1st U.S. Hospital BANKING - Well known for maxims on thrift AGRICULTURE - Introduced several crops to U.S. ELECTRICAL - Experiments and theories - Kite & Key INSURANCE - Started 1st insurance company HEATING - Franklin stove COOLING - Had three methods of cooling EDUCATOR - Involved in founding two colleges OPTOMETRIC - Bifocal glasses LIBRARIES - Started 1st circulating library JOURNALISM - Wrote for several early newspapers PUBLIC SAFETY - Started 1st police department PUBLIC SAFETY II - Started 1st fire department RELIGION - Introduced idea of prayer in Congress MILITARY - Colonel in Militia MASONIC - Grand Master of Pennsylvania DIPLOMAT - Ambassador to England Minister to France COMMUNITY SERVICE - Street lighting, paving and cleaning UNIONS - Started Leather Apron Club BUSINESSMAN - Owned and operated several businesses SALESMAN - Expert at marketing and sales MERCHANT - Operated store as part of printshop HUMORIST - Considered America's 1st writer of humor TRAVELER - Traveled extensively throughout U.S. FORECASTER - Published Poor Richards "Almanack" FUND RAISER - Originated matching contributions idea SAILING - Designed "sea anchors" CARTOONIST - Drew 1st cartoon in an American newspaper LINGUIST - Studied several languages and designed a phonetic alphabet CARTOGRAPHER - Mapped the Gulf Stream and Routes for the post office PHILANTHROPIST - Organized fund raising and contributed to many worthwhile causes MENTOR - Acted as a counselor and guide to many of his contemporaries

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Less Talk, More ActionWell done is better than well said.

Talk is cheap. Talking about a project wont get it completed. Eventually people begin to question your credibility. Taking action and seeing the task through is the only way to get the job done.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Dont ProcrastinateNever leave till tomorrow what you can do today.

Dont get hung up on procrastination. Develop clear measureable goals. What are you putting until tomorrow that could make a difference in your life today?

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Be PreparedBy failing to prepare, you prepare to fail.

A plan is needed to accomplish your goals. Charging in without any thought to the end result and how to achieve it, is a sure way to fall flat on your face. Think like a Boy or Girl Scout. Have a realistic plan of attack and a systematic approach for where you need to be.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Dont Fight ChangeWhen you are finished changing,you are finished.

Change is inevitable. The stronger we fight against it, the more time and energy it consumes. Give up the fight. Focus on proactively making positive changes, instead of having change merely thrust upon you. Wherever possible, try to view change as a positive instead of a negative.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Avoid BusyworkNever confuse motion with action.

Do you run around doing things, rushing from one meeting or event to the next, without achieving a great deal. How much busy work are you proud of? How much of that running around improves anyones life for the better? Make your motion mean something.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Give yourself permission to make mistakesDont fear mistakes. You will know failure. Continue to reach out.

Fear of making mistakes, we become scared to try new things. Fear leaves us nestled in our comfort zone.Staying in your comfort zone rarely leads to greatness. Taking risks and giving yourself permission to make mistakes, will ultimately lead you to whatever your version of success may be.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Get MovingAll mankind is divided into three classes:Those that are immovable, those that are moveable, and those that move.There is a reason we use the expression, movers and shakers. Movers are the ones who take action, the people that get things done, while the immoveable are sitting around scratching their heads wondering how others could be so successful. Which group do you belong to?

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Act Quickly on OpportunitiesTo succeed, jump as quickly at opportunities as you do at conclusions.

Opportunities are everywhere. The trick is being quick enough and smart enough to seize them when they arise.Instead of jumping to the conclusion that something wont work or cant be done, allow yourself the freedom to ask, what if?

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Continue to GrowBe at war with your vices, at peace with your neighbors, and let every new year find you a better man.We all have vices of some description. The key is to keep them under control or preferably eradicate them entirely. Be kind to those around you whether they are neighbors, family, co-workers or friends. Never accept that you have finished growing as a person.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Know YourselfThere are three extremely hard things:steel, a diamond, and to know ones self.Understanding ourselves is not easy.We may not want to see ourselves for who we really are.Start by being brutally honest with yourself. Its easier to hold onto a romanticized version of our selves or to simply view ourselves through other peoples eyes.Follow through with understanding, compassion and acceptance.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Dont Self-SabotageWho had deceived thee so often as thyself.We spend so much time worrying about other people hurting us, yet fail to comprehend the damage we inflict on ourselves.Using negative self-talk, lying to yourself or indulging in addictive behavior you are self-sabotaging.Life can dish up enough challenges without adding to the mix.Be kind to yourself.Treat yourself like you would a best friend.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Dont Give UpEnergy and persistance conquer all things.

Achieving our goals can be downright exhausting. There will be days when you want to give up.There will be times when your energy levels flatline and you wonder why you bother getting out of bed.Yet you push forward, day after day because you believe in yourself and you have the determination and strength to back up that belief.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Wise UpLifes tragedy is that we get old too soon and wise too late.

Who hasnt had the thought I wish I could know then, what I know now?Unfortunately there is no time machine; there is no going back.The key is to wise up as early as you can to start forging a life of purpose, achievement and happiness.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Invest in YourselfAn investment in knowledge always pays the best interest.

Finish better than your beginnings.Create your own set of values to guide your actions.Create solutions for seemingly impossible problems.Become revolutionary for experimentation and change.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Keep TryingBreak your goals into small units of work, and think only about one unit at a time.Spend most of your time working on the task in front of you, and avoid dreaming too much about the big goal.Finish whats important and stop doing whats no longer worthwhile.Dont stop doing what you considered worth start unless theres a good reason to give it up.

Diligence is the mother of good luck.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Keep Your Options OpenCreditors have better memories than debtors.

Work hard to watch your costsDeliberately cultivate your reputation and legacy.Put your efforts into building relationships with people you can trust and count on, and make sure those same people can trust and count on you.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Be SmartWise men dont need advise.Fools wont take it.

Put your efforts into building relationships with people you can trust.Get good at saying no to other people.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Actions are Louder Than WordsWell done is better than well said.

Strive to be authentic.Be as honest with yourself as you can about what you want and why you do what you do.Always look for ways to doing things better and faster. Be on the lookout for tasks you do over and over again, and look for ways of improving how you do them.Build solid processes that last and that run without your attention.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Engage Your Staff ActivelyTell me and I forgetTeach me and I rememberInvolve me and I learn.

All education is self-educationSeek first to educate/manage yourself, then to educate/manage others.Influence is more important that victory.Incentive is everything.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Knowledge and WisdomThe doorstep to the temple of wisdom is a knowledge of our own ignorance.

If a man empties his purse into his head, no one can take it from him.

The doors of wisdom are never shut.

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Do you have any questions?????

MAILCOM 2014 - Atlantic City, NJ. February 10-13

Thank You !!!! James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB National Operations Manager - Chubb Canon Business Process Services, Inc. 15 Mountain View Road Warren, NJ 07059-6711 Tel 908-903-2869 / Cell 201-779-9355 www.cbps.canon.com jmullan@cbps.canon.com jmullan@chubb.com Marlene OHare, CMDSM, MDPLinde North America, Inc.575 Mountain Ave Murray Hill NJ 07974908-771-1275 W908-906-4961 Cmarlene.ohare@linde.comwww.linde.com

NIck Staffieri, CMDSM Senior Operations ManagerMCS Management Servicesnick.staffieri@mcsmanagement.com@nickstaffieri

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