Train the Trainer: Tips for Enhancing Employee Learning (Presented at HighEdWeb 2016)

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  • TRAIN THE TRAINERTIPS FOR ENHANCING EMPLOYEE LEARNING

    @HEYJUSTKATIEKATIE@NYU.EDU

  • KATIE SANTO WEB TRAINING & CONTENT SUPPORT SPECIALIST

    DIGITAL COMMUNICATIONS GROUP

    TIPS FOR ENHANCING EMPLOYEE LEARNINGTRAIN THE TRAINER

  • LETS THATCHANGE

  • HOW?

  • caring

  • GIVE THEM A REASON TO

    CARE

  • CARING QUESTIONS

  • CARING QUESTIONS How does it apply to the mission statement of the university?

  • CARING QUESTIONS How does it apply to the mission statement of the university?

    Why does the subject matter apply to them in their role?

  • CARING QUESTIONS How does it apply to the mission statement of the university?

    Why does the subject matter apply to them in their role?

    How will it make their daily tasks easier?

  • CARING QUESTIONS How does it apply to the mission statement of the university?

    Why does the subject matter apply to them in their role?

    How will it make their daily tasks easier?

    How will it save them time?

  • CARING QUESTIONS How does it apply to the mission statement of the university?

    Why does the subject matter apply to them in their role?

    How will it make their daily tasks easier?

    How will it save them time?

    How will it save them money?

  • CARING QUESTIONS How does it apply to the mission statement of the university?

    Why does the subject matter apply to them in their role?

    How will it make their daily tasks easier?

    How will it save them time?

    How will it save them money?

    How will it help drive traffic to their webpage?

  • CARING QUESTIONS How does it apply to the mission statement of the university?

    Why does the subject matter apply to them in their role?

    How will it make their daily tasks easier?

    How will it save them time?

    How will it save them money?

    How will it help drive traffic to their webpage?

    How will it encourage end-users to open an email or click a link?

  • CARING QUESTIONS How does it apply to the mission statement of the university?

    Why does the subject matter apply to them in their role?

    How will it make their daily tasks easier?

    How will it save them time?

    How will it save them money?

    How will it help drive traffic to their webpage?

    How will it encourage end-users to open an email or click a link?

    How will it spread awareness about their events?

  • How will it help them solve a problem they have been

    unable to find a solution for?

  • Let your participants know why they should care about

    what you have to say.

  • Let your participants know why they should care about

    what you have to say.

    And do so again when you have an important point to emphasize.

  • MAKE IT EASY FOR THEM TO

    CARE

  • Making training accessible for participants will make

    them more engaged.

  • How would you measure participant engagement?

  • CARING ACTIONS

  • CARING ACTIONS

    Create a sense of ownership around training

  • CARING ACTIONS

    Create a sense of ownership around training

    Survey participants about their training needs

  • CARING ACTIONS

    Create a sense of ownership around training

    Survey participants about their training needs

    Solicit feedback after each session

  • CARING ACTIONS

    Create a sense of ownership around training

    Survey participants about their training needs

    Solicit feedback after each session

    Implement feedback in future sessions

  • CARING ACTIONS

  • CARING ACTIONS

    Create a safe learning environment

  • CARING ACTIONS

    Create a safe learning environment

    Be respectful of your participants time

  • CARING ACTIONS

    Create a safe learning environment

    Be respectful of your participants time

    Acknowledge any hindrances to learning

  • CARING ACTIONS

    Create a safe learning environment

    Be respectful of your participants time

    Acknowledge any hindrances to learning

    Take advantage of open-ended questions

  • CARING ACTIONS

    Create a safe learning environment

    Be respectful of your participants time

    Acknowledge any hindrances to learning

    Take advantage of open-ended questions

    There is no such thing as a stupid question

  • CARING ACTIONS

  • CARING ACTIONS

    Create memorable learning experiences

  • CARING ACTIONS

    Create memorable learning experiences

    Remember that you set the tone of the training session

  • CARING ACTIONS

    Create memorable learning experiences

    Remember that you set the tone of the training session

    Watch out for monotone speaking, overloaded or loud slides, and lack of movement

  • CARING ACTIONS

    Create memorable learning experiences

    Remember that you set the tone of the training session

    Watch out for monotone speaking, overloaded or loud slides, and lack of movement

    Offer hands-on training whenever you can

  • CARING ACTIONS

    Create memorable learning experiences

    Remember that you set the tone of the training session

    Watch out for monotone speaking, overloaded or loud slides, and lack of movement

    Offer hands-on training whenever you can

    Consider using visuals when possible to provide variety within content delivery

  • Make it easy for participants to care about the material youre teaching

    so they feel more comfortable engaging with training.

  • SHOW THEM THAT YOU

    CARE

  • HIGH TOUCH PORTION!

  • How can you show mutual buy-in and respect?

  • CARING BEHAVIORS

  • CARING BEHAVIORS

    Arrive early and stay late to talk to participants

  • CARING BEHAVIORS

    Arrive early and stay late to talk to participants

    Ask their names, departments, and project(s) theyre working on

  • CARING BEHAVIORS

    Arrive early and stay late to talk to participants

    Ask their names, departments, and project(s) theyre working on

    Call on participants by name when possible

  • CARING BEHAVIORS

    Arrive early and stay late to talk to participants

    Ask their names, departments, and project(s) theyre working on

    Call on participants by name when possible

    Listen to their questions for the concerns they raise

  • CARING BEHAVIORS

    Arrive early and stay late to talk to participants

    Ask their names, departments, and project(s) theyre working on

    Call on participants by name when possible

    Listen to their questions for the concerns they raise

    Acknowledge their concerns when answering questions

  • CARING BEHAVIORS

    Arrive early and stay late to talk to participants

    Ask their names, departments, and project(s) theyre working on

    Call on participants by name when possible

    Listen to their questions for the concerns they raise

    Acknowledge their concerns when answering questions

    Follow up with your participants within 1-2 days of training

  • Show participants that you care about them and their success

    just as much as they do.

  • Show participants that you care about them and their success

    just as much as they do.

    Think about what you can doas a facilitator that will add

    that extra sparkle.sparkle

  • THERE IS VALUEIN WHAT

    TEACHYOU

  • GIVE THEM A REASON TO CARE

  • GIVE THEM A REASON TO CARE

    MAKE IT EASY FOR THEM TO CARE

  • GIVE THEM A REASON TO CARE

    MAKE IT EASY FOR THEM TO CARE

    SHOW THEM THAT YOU CARE

  • WHAT QUESTIONS DO YOU HAVE?

  • THANK YOU

    @HEYJUSTKATIEKATIE@NYU.EDU

  • RESOURCES:Global Human Capital Trends 2016Deloitte University Presshttp://www.workdayrising.com/pdf/Deloitte_GlobalHumanCapitalTrends_2016_3.pdf

    Employee Engagement and CommitmentSociety for Human Resource Managementhttps://www.shrm.org/about/foundation/research/Documents/1006EmployeeEngagementOnlineReport.pdf

    Design Thinking Comes of Age by Jon KolkoHarvard Business Reviewhttps://hbr.org/2015/09/design-thinking-comes-of-age

    The Value of Training IBMhttps://www-304.ibm.com/services/learning/pdfs/IBMTraining-TheValueofTraining.pdf

    The Modern Corporate Learner by Nina BuikIBM Training and Skills Bloghttps://www.ibm.com/blogs/ibm-training/the-modern-corporate-learner/

    The Power of Influence in the Workplace by Jocelyn BrardGlobal Knowledge https://www.globalknowledge.com/ca-en/resources/resource-library/recorded-webinar/the-power-of-influence-in-the-workplace/

  • DIGITAL MEDIA COURTESY OF:

    parkjisun. Icon [SVG]. Noun Project. S.,Showalter. Icon [SVG]. Noun Project. F., Botero. Pope Leo X (After Raphael) [Painting]. Doctor Who [Television series]. BBC America. E., Kucharik. Care Bears [Cartoon]. American Greetings. T., Phillips (Director). (2009). The Hangover [Film]. Warner Bros. Pictures. C., Nolan (Director). (2010). Inception [Film]. Warner Bros. Pictures. C., Columbus (Director). (2001). Harry Potter and the Sorcerers Stone [Film]. Warner Bros. Pictures.

    J., Moore (Director). (2012). Pitch Perfect [Film]. Universal Pictures. Parks and Recreation [Television series]. NBC Universal.