Interaction 2014 - 20 ways to maintain a healthy intranet - Nigel Williams

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    19-Nov-2014

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20 ways to maintain a healthy intranet Nigel Williams Community Manager, Interact

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  • 1. 20 Ways to Createand Maintain aHealthy IntranetNigel Williams, Community Manager, Interact#IIC14

2. 5 Key PrioritiesEnablingEmployees toSelf-ServeEnhancingKnowledgeManagementQuality ofContentIncreasedEngagementLevelsA SimpleForm ofReporting toManagement 3. Be on Your Best Behaviour 4. Dont Just Focus on Hits! 5. 1. Action Your Alerts 6. 2. Befriend Your Analytics 7. 3. Heed Your Warnings 8. Enabling Employees to Self Serve 9. 4. Review Your Common Searches 10. 5. Searches Returning Zero Results 11. 6. Failure to Find Searches 12. 7. Make Your Content More Searchable 13. and Make Use of Best Bets 14. Enhancing Knowledge Management 15. 8. Identify Hidden Skills 16. 9. Ensure Users Read Critical Content 17. You Can Also Check This Against Pages 18. 10. Discover Who Shares Knowledge 19. Quality of Content 20. 11. See What Isnt Read 21. 12. Beware Inactive Authors 22. 13. Expired Content 23. 14. or Coming Up for Review 24. Increased Engagement Levels 25. 15. Identify Engaging Authors 26. 16. and Disengaging Authors 27. 17. Understand Peaks in Usage 28. 18. Understand Departmental Usage 29. Reporting to Management 30. 19. Daily Reports 31. 20. Bespoke Analytics