Scom presentation from June 5th Webinar

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Collaboration tools help flatten the obstacles to communicate, enabling organizations to access talent and distribute work teams across the country, the region and the world with less need for co-location. Find out how GSX Monitor & Analyzer and System Center Operations Manager are complimentary.


  • 1. Webinar: Get the Most Out of Your SCOM Investment 1GSX Solutions 2014

2. Speakers GSX Solutions 2014 2 Bernt Ostergaard - SCOM Analyst and Service Director Adam Chadderdon - Channel Manager Americas @GSX Solutions Olivier Raynaut - Microsoft Specialist & Pre-Sale Manager @GSX Solutions 3. Agenda GSX Solutions 2014 3 Applications Performance Management Market trends and challenges Bernt Ostergaard - Quocirca Most common IT challenges encountered when using SCOM Olivier Raynaut-GSX Solutions Inc GSX Solutions overview Adam Chadderdon-GSX Solutions Inc GSX Monitor & Analyzer a complimentary solution to SCOM Adam Chadderdon & Oliver Raynaut-GSX Solutions Inc Questions & Answers 4. Collaboration: Who Needs It? Collaboration tools help flatten the obstacles to communicate, enabling organizations to access talent and distribute work teams across the country, the region and the world with less need for co-location. GSX Solutions 2014 5. Who Uses it? GSX Solutions 2014 5 Uses GSX Monitor to manage 5,500 Lotus Notes and Domino users across 7 countries in Southern Africa: Automated proactive monitoring of business- critical replication and communication services. Monitoring key databases and replication to their spokes in the specified time frame. Using Database View in GSX Monitor to ensure that key databases are responding in the expected time frame. Uses GSX Monitor & Analyzer to manage 70 servers hosting collaboration and messaging applications for 2,800 employees in 120 locations in 29 countries. Main selection criteria: Rapid deployment Increased security Scalability Easy to customize Mobile access 6. Trends in Corporate Collaboration More mobility UCC growth - integration of messaging, social media and collaboration environments Continued Microsoft UCC dominance Continued IBM shift to software and services Growing Cloud and virtualization GSX Solutions 2014 7. Managing your Environment Single management pane of glass Realtime view of end-user experience Easy to use and fully automated Transparent and easy to upgrade Proactive analytics 8. The Value Accelerators Rapid deployment Security Customization Scalability Flexibility Mobile access 9. Conclusions System and application management vendors are attempting to create simpler network and app management solutions by increasing the breadth of hardware and apps they can manage. In doing so they increase complexity, and the effort required to maintain optimal messaging and collaboration capabilities. Large Microsoft Exchange and SharePoint shops (typically with 10,000 users and upwards) are by default using Microsofts Operation Monitoring tool SCOM. However, optimized management requires fully integrated third party value accelerators on top of SCOM that focus on automating routines, as well as handling configuration and planning issues. 10. About GSX Solutions GSX Solutions 2014 10 600 customers In 40 countries Founded 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China Indirect channel across more than 40 countries International presence in all geographies 11. GSX Solutions at a Glance GSX Solutions 2014 11 6 million mailboxes monitored By GSX Solutions Fortune 500 6 M + Monitored mailboxes 30% + of the Fortune 500 are customers Banking/ Insurance Manufacturing Consulting IT Services Consumer Goods and Retail Healthcare 600 Customers+ High customer satisfaction with over 90% maintenance renewal 12. Certifications and Recognitions GSX Solutions 2014 12 13. Customers References GSX Solutions 2014 13 14. Top 5 IT Challenges 14 Top 5 IT challenges using SCOM for performance monitoring and reporting Troubleshooting across multiple APM tools Lack of real-time view of end-user application performance Slow and complex problem diagnosis Cumbersome reporting solutions Time consuming when running SCOM, when fine-tuning alert system according to administrator needs GSX Solutions 2014 15. GSX A Complementary Approach 15GSX Solutions 2014 How GSX Differs? GSX is designed specifically to monitor and report Exchange and SharePoint for all versions GSX focus on Business Line satisfaction acting as a user that constantly performs scenarios and monitors the application GSX provides out of the box automated reports on availability, performance and usage We Leverage SCOM Investment Providing out of the box reports on availability, performance and usage Providing an essential bridge between the messaging team and the network team Reducing the cost and pain of maintaining the monitoring environment GSX can send all the alerts directly into the SCOM dashboard 16. Unified Support for Collaboration Platforms GSX Solutions 2014 16 IBM Collaboration Suite Microsoft Exchange Microsoft SharePoint Microsoft Lync BlackBerry Enterprise Server Full integration with enterprise management tools Automatic reports and follow-up against SLAs Collects services availability and server statistics End-to-end tests Agentless Alert by profile if threshold exceeded 17. 17 GSX Monitor Console GSX Anlayzer Console GSX Analyzer Engine GSX Monitor SCOM SNMP Traps Exchange Web Services PowerShell & Web Services GSX Monitor & Analyzer - Under the Hood GSX Solutions 2014 18. End-user Scenarios Benefits GSX Solutions 2014 18 True end-user Experience from multiple locations: GSX is one of your users! Detect Performance Issues from end-user locations before users are impacted: Reduce support calls and TCO Mail Routing tests to ensure email delivery from any location to: Any site External email services Roundtrip tests (echo) Centralize GSX Alerts in your SCOM dashboard Site 1 - Station 1 Site 2 - Station 2 16 19. GSX Analyzer GSX Solutions 2014 19 One Reporting Tool for all of your Exchange Locations Compare instantly the performance of your scenarios from your different locations Detect in seconds bottlenecks in your environment Access through profiles for instant Self-Service Reports Automatic PDF reports for management, service line & customers Trend and forecast System, Usage & Infrastructure Statistics 20. GSX Monitor Integration with SCOM GSX Solutions 2014 GSX MONITOR Management Pack for SCOM Instantly integrates GSX Monitor's capabilities straight into your SCOM Administration tab Communicate automatically with your centralized Incident Management Platform and Team Capture GSX Monitor's SNMP traps and display them into SCOM monitoring window under: - Critical Alerts - Warning Alerts - Information Alerts Facilitate and unify your reporting by forwarding GSX Monitor information to your global monitoring console Provide End-User Scenarios, Server, Usage Alerts directly in the SCOM Console Easy reporting on any critical KPIs and SLAs 47 21. GSX Benefits Provide real insight on the quality of service delivered to your end-users to ensure End-User Satisfaction and user adoption Identify the Infrastructure & network/internet issue(s) that impacted the service delivered to your users Troubleshoot easily any of the problems and be alerted in real time if there are any availability or performance issues Secureyour migration to any environment by testing the results before you start from any critical location Decrease migration & support Costsby proactively pointing out any performance problems at any site and/or critical locations GSX Solutions 2014 21 22. GSX Monitor & Analyzer - Trial FREE TRIAL AVAILABLE 30-day Full features Unlimited users GSX Solutions 2014 22 23. 23GSX Solutions 2014 Contact us GSX Solutions @GSX_Solutions Friends of GSXGSX Solutions 24. 24GSX Solutions 2014 Q&A Session