The Wall - An Interact Intranet
Christoper Peters-Bond's presentation for 'The Secrets of Housing Intranet Success' seminar in London, August 2013 - an Interact event.
TitleThe WallSecrets of Housing Intranet SuccessAbout MeChris Peters-BondInternal Communications OfficerGrp Gwalia CyfAbout GwaliaEstablished in 1973, Gwalia today is the largest Housing Association in WalesAcross Wales Gwalia has: Around 5500 houses and flats for social rent Over 4000 student homes for rent Over 150 Care & Support projects providing around 1200 units of supportAbout GwaliaGwalia employs around 1500 staff260 staff are based in the Swansea Head Office.Around 100 other locationsAbout GwaliaGwalia is geographically diverse & has a wide service offering- Social Housing for rent- Affordable homes for sale- Student Housing- Supported Housing- Social Care- Floating Support- Home Care- Residential, Extra Care & Nursing Care HomesOperating in 16 of the 22 local authorities in WalesGwalia provides:SharePointSharePoint is a great development platform, but it needs expensive customisation to make it work effectivelyIT driven project & Out of the Box implementationHomepage news? Email John in IT!Lots of versions of the same documentsLack of governance & ownershipIneffective search & difficult to useDisengaged users Trust in Intranet lostSilo workingSharePoint was a place where people stored stuff. We wanted an intranet where people could do stuff.6PlanningInteract IntranetApril 2011 Interact chosenCheaper than getting SharePoint to do what we wantedInternal Communications Officer recruited12 weeks to deliverEngage staffEncourage a more open and transparentworking environmentPlanningDecided to not migrate existing contentIdentify what we ACTUALLY needNo Department PagesCard Sort with users to determine structure Blog the projectCompetition to name intranetThe WallNews Articles Decentralised team of content authors (Comms Champs) Content has ownership Keywords Recommended content Two way conversation Comment, Like and Share Mandatory Reads Targeted Information11The WallBlogging Senior Management & Project Teams Raise profile of individuals Humanising effect Raise awareness & understanding of projects Two way conversation Comment, Like and Share Less formal than a briefingIn 2011 there was 1 blogger*.In 2013 there are 33The WallMy Page Contact Details at a glance Facebook style collaboration Tag people & content Reduce reliance on email Activity timeline Gamification Share Skills & InterestsThe WallWorkflow & Forms Eliminate Paper Forms Save time and double handling data Reason to visit Intranet Workflow ReportingThe WallDiscussion Forums Easy to use Encourage debate Share Best Practice Practical work based discussions not just Classified Ads! Reinforces open and transparent workingThe WallWiki Share Best Practice Research Materials Sector Information How To Guides Anyone can publishThe WallRedesign* Growing Organisation Consolidation of brands Promotion of Values Maintain Staff Engagement Revamp homepage Utilise Intranet Best Practice* Laurence Llewellyn-Bowen was not involved with the redesign although we did pretend to be a bit like him when choosing wallpaper patternsThe WallSome StatsOver 80% readership 3.19 pages on average per visit249 likes18 new blogs entries75 blog comments12 new discussion threadsPolicies most popular content areaNews 2nd most popular content areaJuly 2013Future PlansMobile workingIntegration with HR SystemsEncourage further collaborationUpgrade?Live Tour of The Wall